Amsterdam
6 days ago
(GSD) Senior/Staff Endpoint Systems Engineer (L3) – Bangkok Based
Agoda
Amsterdam
6 days ago
(GSD) Senior/Staff Endpoint Systems Engineer (L3) – Bangkok Based
Agoda is seeking a Senior/Staff Endpoint Systems Engineer to join their Bangkok-based team as the final technical escalation point for complex endpoint and infrastructure issues. The role requires deep expertise in Windows internals, enterprise endpoint management, and automation scripting.
On-siteFull-timeSeniorWindows InternalsIntune
(GSD) Senior/Staff Endpoint Systems Engineer (L3) – Bangkok Based
Agoda is seeking a Senior/Staff Endpoint Systems Engineer to join their Bangkok-based team as the final technical escalation point for complex endpoint and infrastructure issues. The role requires deep expertise in Windows internals, enterprise endpoint management, and automation scripting.
On-siteFull-timeSeniorWindows Internals
Salary
Not specified
Core Qualifications
Technical (Must-have)
Windows internalsIntuneConfiguration ManagerKACEJAMFAltirisPowerShellPythonBashGrafanaTelegrafOpenTelemetryEndpoint managementAutomationScripting
Soft Skills
AnalyticalCommunicationStakeholder managementOwnershipAccountabilityCustomer focusMentoring
Preferred Qualifications
Technical (Nice-to-have)
Microsoft 365 Certified: Endpoint Administrator AssociateSQLPromQLLogQL
Key Responsibilities
- Act as the highest escalation point for unresolved 1st- and 2nd-level support cases.
- Perform deep technical troubleshooting of complex OS and hardware issues including Windows BSODs, driver issues, and hardware-level failures.
- Conduct root cause analysis and ensure findings result in long-term fixes, standards, or automation.
- Work directly with vendors and internal engineering teams to resolve product level defects or systemic issues.
- Own critical incidents from identification through resolution and post incident review.
- Manage and troubleshoot devices using enterprise tooling (Intune, Configuration Manager, KACE, JAMF, Altiris).
- Design and maintain robust deployment, patching, compliance, and security baselines.
- Enforce stability and performance standards across Windows fleets.
- Monitor endpoint health and performance using custom monitoring platforms.
- Proactively identify trends, performance degradation, and systemic risks before user impact.
- Design, enhance, and maintain desktop monitoring systems using Grafana, Telegraf, and OpenTelemetry Collector.
- Develop automation and remediation solutions using PowerShell, Python, Bash, or similar.
- Reduce manual effort by building self-healing and auto remediation mechanisms.
- Improve support for workflows, escalation quality, diagnostics, and documentation.
- Mentor and coach 1st- and 2nd-level teams, raising overall technical maturity.
SeniorStaffEndpoint Systems EngineerL3WindowsIntunePowerShellAutomationBangkokAgoda