1 day ago

Team Lead - IT support EMEA

Adyen

Amsterdam

1 day ago

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Adyen seeks a Team Lead for IT Support EMEA to lead a distributed team of nine across Amsterdam, Madrid, and London. The role combines people leadership with strategic planning to elevate IT support experience globally. Requires 2-5+ years of people management experience and deep technical knowledge of cloud tools and MacOS environments.

On-siteFull-timeMid LevelGoogle WorkspaceOkta

Team Lead - IT support EMEA

Apply

On-siteFull-timeMid LevelGoogle Workspace

Salary

Not specified

Work Location

Amsterdam, North Holland, Netherlands, NL

Work Model

On-site

Experience Required

5 years

Employment Type

Full-time

Experience Level

2-5+ years of people management and leadership experience in IT Support

Core Qualifications

Technical (Must-have)

Google WorkspaceOktaJamfSlackMacOSScriptingAutomationLogitechZoom RoomsGrafanaTicket Management SystemsData Analysis

Soft Skills

LeadershipMentoringCommunicationStrategic ThinkingStakeholder ManagementOrganizational AwarenessCoachingTeam Building

Key Responsibilities

•Set the vision and drive technical direction of the team
•Supervise, guide, and mentor a distributed team of nine support engineers
•Set clear individual and team goals, delegate tasks, and manage performance
•Foster a global, inclusive mindset and growth-oriented environment
•Deliver best-in-class support experience for EMEA region
•Identify opportunities to automate repetitive tasks and improve IT systems
•Coordinate planning, scoping, and agile execution of support improvement projects
•Make architectural and tooling decisions aligned with business strategy
•Partner with regional senior management to translate business needs into technical projects
•Work alongside Business Enablement, HR, Compliance, Procurement, and Workplace Experience
•Maintain strong relationships with external vendors and partners

IT SupportTeam LeadEMEAFinancial ServicesGoogle WorkspaceOktaMacOSAutomationLeadershipAmsterdam

Key Responsibilities

•Set the vision and drive technical direction of the team

•Supervise, guide, and mentor a distributed team of nine support engineers

•Set clear individual and team goals, delegate tasks, and manage performance

•Foster a global, inclusive mindset and growth-oriented environment

•Deliver best-in-class support experience for EMEA region

•Identify opportunities to automate repetitive tasks and improve IT systems

•Coordinate planning, scoping, and agile execution of support improvement projects

•Make architectural and tooling decisions aligned with business strategy

•Partner with regional senior management to translate business needs into technical projects

•Work alongside Business Enablement, HR, Compliance, Procurement, and Workplace Experience

•Maintain strong relationships with external vendors and partners