24 Mar 2026

Team lead - CDD Risk, Customer Onboarding

Adyen

Amsterdam

24 Mar 2026

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Team lead for CDD Risk and Customer Onboarding at Adyen in Amsterdam, focusing on risk assessments, compliance, and process optimization. Requires 2-5 years of people management experience in risk, operations, or compliance environments. Hybrid work model with office-first collaboration.

HybridFull-timeMid LevelAMLKYC

Team lead - CDD Risk, Customer Onboarding

Apply

HybridFull-timeMid LevelAML

Salary

Not specified

Work Location

Amsterdam, North Holland, Netherlands, NL

Work Model

Hybrid, office-first company valuing in-person collaboration

Experience Required

5 years

Employment Type

Full-time

Experience Level

2 to 5 years of formal people management experience

Core Qualifications

Technical (Must-have)

AMLKYCPCIScheme rulesinternal controls

Soft Skills

detail orientedorganizedmultitaskpeople orientedcollaboratorinitiativeownershipself-starteranalyticalstakeholder management

Key Responsibilities

•Lead and develop a team responsible for onboarding and ongoing risk assessments of new and existing merchants, ensuring compliance and handling escalations efficiently.
•Set clear expectations, monitor KPIs, SLAs and quality to ensure timely, high-quality delivery across the onboarding lifecycle.
•Manage individual and team performance through 1-1s, coaching, and reviews, supporting continuous development and accountability.
•Drive a performance culture focused on speed, quality, and customer experience while balancing regulatory and commercial needs.
•Identify skill gaps and create structured development plans to support growth and team scalability.
•Lead process improvement initiatives, challenge existing procedures collaborating with Compliance, Product, Sales, and Account Management
•Use data to inform decisions, prioritize initiatives, and measure impact on efficiency, risk quality, and customer experience.
•Collaborate with regional and global teams to share best practices and drive alignment while respecting regional nuances.
•Foster a motivated, engaged, and safe team environment, encouraging ownership, accountability, and continuous improvement.

Team leadCDDRiskCustomer OnboardingFinancial ServicesComplianceAMLKYCOperationsHybrid

Key Responsibilities

•Lead and develop a team responsible for onboarding and ongoing risk assessments of new and existing merchants, ensuring compliance and handling escalations efficiently.

•Set clear expectations, monitor KPIs, SLAs and quality to ensure timely, high-quality delivery across the onboarding lifecycle.

•Manage individual and team performance through 1-1s, coaching, and reviews, supporting continuous development and accountability.

•Drive a performance culture focused on speed, quality, and customer experience while balancing regulatory and commercial needs.

•Identify skill gaps and create structured development plans to support growth and team scalability.

•Lead process improvement initiatives, challenge existing procedures collaborating with Compliance, Product, Sales, and Account Management

•Use data to inform decisions, prioritize initiatives, and measure impact on efficiency, risk quality, and customer experience.

•Collaborate with regional and global teams to share best practices and drive alignment while respecting regional nuances.

•Foster a motivated, engaged, and safe team environment, encouraging ownership, accountability, and continuous improvement.