2 days ago

AI & Innovation Lead, Operations

Adyen

Amsterdam

2 days ago

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Adyen seeks an AI & Innovation Lead for Operations to drive AI and automation initiatives, build scalable solutions, and shape the operating model. The role requires operational judgment, technical depth, AI curiosity, and cross-functional influence.

AIOn-siteFull-timeSeniorArtificial IntelligenceAutomation

AI & Innovation Lead, Operations

Apply

AIOn-siteFull-timeSeniorArtificial Intelligence

Salary

Not specified

Work Location

Amsterdam, North Holland, Netherlands, NL

Work Model

On-site

Employment Type

Full-time

Experience Level

Mid-Senior level

Core Qualifications

Technical (Must-have)

Artificial IntelligenceAutomationWorkflow RedesignOperating ModelsCross-Functional CollaborationTechnical ArchitectureMachine LearningDigital TransformationProcess ImprovementProduct ManagementData AnalysisStrategyGovernanceProject ManagementStakeholder Management

Soft Skills

Operational JudgementCuriosityExecutive PresenceSolution-Oriented MindsetLong-term ThinkingCross-functional InstinctsCreativityChallenging ConstructivelyInfluencing Without AuthorityPractical Execution

Key Responsibilities

•Set the AI and innovation direction for Operations, identifying meaningful step changes in customer experience, productivity, quality, and scalability.
•Work with domains to identify and prioritise high-impact use cases based on business value, feasibility, and readiness.
•Lead the central Ops innovation model, including structure, ways of working, and foundations for domain-led re-engineering.
•Lead a small team of Forward Deployed AI specialists to turn ideas into scalable solutions.
•Build credibility for AI across Ops through clear thinking, practical examples, and risk assessment.
•Stay current on AI landscape and translate developments into practical implications for Ops evolution.
•Work with central enablement teams to connect new capabilities to Ops needs and enable upskilling.
•Represent Operations in central engineering to ensure Ops priorities are understood and supported.
•Track progress and value delivered, focusing on outcomes rather than activity.

AIInnovationOperationsFinancial ServicesAmsterdamOn-siteFull-timeProduct ManagementAutomationDigital Transformation

Core Qualifications

Technical (Must-have)

Soft Skills

Key Responsibilities

•Set the AI and innovation direction for Operations, identifying meaningful step changes in customer experience, productivity, quality, and scalability.

•Work with domains to identify and prioritise high-impact use cases based on business value, feasibility, and readiness.

•Lead the central Ops innovation model, including structure, ways of working, and foundations for domain-led re-engineering.

•Lead a small team of Forward Deployed AI specialists to turn ideas into scalable solutions.

•Build credibility for AI across Ops through clear thinking, practical examples, and risk assessment.

•Stay current on AI landscape and translate developments into practical implications for Ops evolution.

•Work with central enablement teams to connect new capabilities to Ops needs and enable upskilling.

•Represent Operations in central engineering to ensure Ops priorities are understood and supported.

•Track progress and value delivered, focusing on outcomes rather than activity.