Amsterdam
2 days ago
IT Engineer Contact Center
ABN AMRO Bank N.V.
Amsterdam
2 days ago
IT Engineer Contact Center
ABN AMRO seeks a Senior CCaaS DevOps Engineer to design and operate a cloud-based contact center platform. The role involves end-to-end ownership of NICE CXone capabilities, API integrations, and telephony systems within a hybrid work model. Requires strong cloud (Azure), security, and DevOps experience.
HybridFull-timeSeniorAzureREST APIs
IT Engineer Contact Center
ABN AMRO seeks a Senior CCaaS DevOps Engineer to design and operate a cloud-based contact center platform. The role involves end-to-end ownership of NICE CXone capabilities, API integrations, and telephony systems within a hybrid work model. Requires strong cloud (Azure), security, and DevOps experience.
HybridFull-timeSeniorAzure
Salary
Not specified
Core Qualifications
Technical (Must-have)
AzureREST APIsAPI gatewaysTLSOAuth2SAMLCI/CDPythonNICE CXoneSIPTelephony integration
Soft Skills
Ownership mindsetProactive problem-solvingCollaborationKnowledge sharing
Preferred Qualifications
Technical (Nice-to-have)
Voice and telephony integration
Key Responsibilities
- Own the full lifecycle (design, build, run) of CCaaS platform capabilities
- Develop and maintain integrations between NICE CXone and internal systems
- Design and support voice and telephony integrations (SIP, call flows, routing)
- Drive innovation by identifying and implementing new use cases, integrations, and platform capabilities
- Implement and secure API integrations and gateway solutions
- Apply modern security patterns such as TLS, OAuth2, and SAML (IdP/SP)
- Ensure secure API exposure and web/API security controls
- Embed security, compliance, and audit requirements into all solutions
- Drive monitoring, platform reliability, and incident resolution (P1/P2)
- Collaborate with vendors and internal teams to solve integration challenges
CCaaSDevOpsCloud EngineerAzureNICE CXoneAPI IntegrationTelephonyBankingHybridSenior