Customer Journey Management (CJM) Programme Intern
ABN AMRO Bank N.V.
Customer Journey Management (CJM) Programme Intern
Kickstart your career in Customer Journey Management at ABN AMRO! As a CJM Programme Intern, you will support a bank-wide programme focusing on customer experience, process improvement, and change management. You will work with senior stakeholders and support redesign and operationalisation of CJM capabilities.
HybridInternshipEntry LevelCustomer Journey ManagementBusiness Process Management
Customer Journey Management (CJM) Programme Intern
Kickstart your career in Customer Journey Management at ABN AMRO! As a CJM Programme Intern, you will support a bank-wide programme focusing on customer experience, process improvement, and change management. You will work with senior stakeholders and support redesign and operationalisation of CJM capabilities.
HybridInternshipEntry LevelCustomer Journey Management
Salary
Not specified
Core Qualifications
Technical (Must-have)
Customer Journey ManagementBusiness Process Managementchange management
Soft Skills
analyticalstructuringdocumentationcommunicationindependentattention to detailcuriousproactive
Tools (Must-have)
PowerPointExcelWord
Key Responsibilities
- Supporting change management and communication activities
- Creating and maintaining programme documentation, plans and coordination artefacts
- Supporting the design and development of CJM training content and curriculum
- Improving data quality, documentation standards and governance for customer journeys
- Helping establish a sustainable operational foundation for CJM
Customer Journey ManagementInternshipABN AMROBankingChange ManagementBPMCXAmsterdam