Senior Executive, Retailer Customer Success

NielsenIQ

North Sydney

1 week ago

North Sydney

1 week ago

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Senior Executive, Retailer Customer Success

Senior Executive, Retailer Customer Success role at NielsenIQ, based in North Sydney, Australia. You will partner with clients to deliver data-driven insights and support account development. Requires 1-2 years' experience with data analytics and strong consultative skills.

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Hybrid

Full-time

Entry Level

Data Analytics

Salary

Not specified

Work Location

North Sydney, New South Wales, Australia, AU

Work Model

Hybrid

Experience Required

2 years

Employment Type

Full-time

Experience Level

1-2 yrs experience

Core Qualifications

Technical (Must-have)

data analytics

Soft Skills

consultative skillscommunicationpresentationinterpersonal skillsplanning skillsservicing skills

Key Responsibilities

•Understanding clients’ category, marketing and sales strategies, their needs, business problems and opportunities for growth
•Helping clients to understand and define the business issue, understanding the project briefing and preparing hypotheses that can be explored
•Delivering meaningful insights with actionable recommendations using data based on NielsenIQs contractual analytical commitments
•Managing client expectations regarding required analyses and commitments to ensure client satisfaction
•Supporting Lead consultant with delivering strategic thought leadership and the latest trends on FMCG and Tech and Durables retail landscape and consumer behaviour
•Ensuring high standards of client satisfaction to support contract renewals
•Identifying business opportunities with clients and demonstrate how NielsenIQ will be able to address these business needs
•Supporting Commercial teams in client meetings when advanced client knowledge is needed to showcase NielsenIQ Capabilities

Senior ExecutiveRetailer Customer SuccessMarket ResearchAnalystFull-timeHybridData AnalyticsConsultativeFMCGNorth Sydney

Key Responsibilities

•Understanding clients’ category, marketing and sales strategies, their needs, business problems and opportunities for growth

•Helping clients to understand and define the business issue, understanding the project briefing and preparing hypotheses that can be explored

•Delivering meaningful insights with actionable recommendations using data based on NielsenIQs contractual analytical commitments

•Managing client expectations regarding required analyses and commitments to ensure client satisfaction

•Supporting Lead consultant with delivering strategic thought leadership and the latest trends on FMCG and Tech and Durables retail landscape and consumer behaviour

•Ensuring high standards of client satisfaction to support contract renewals

•Identifying business opportunities with clients and demonstrate how NielsenIQ will be able to address these business needs

•Supporting Commercial teams in client meetings when advanced client knowledge is needed to showcase NielsenIQ Capabilities