Software Engineer
NiCE
Sydney
2 weeks ago
Software Engineer
NiCE seeks a Professional Services Software Engineer (AI) for a customer-facing role implementing AI and Conversational AI solutions on the CXone platform. Requires 5+ years experience, Bachelor's degree, and expertise in APIs, web technologies, and conversational AI.
Hybrid
Full-time
Senior
APIs
Web Technologies
Salary
Not specified
Core Qualifications
Technical (Must-have)
APIsWeb technologiesAuthentication standardsConversational AIPrompt engineeringDatabasesSQLNoSQL
Soft Skills
CommunicationCollaborationProblem solving
Tools (Must-have)
Jira
Preferred Qualifications
Technical (Nice-to-have)
NICE CXoneKore.aiAmeliaDialogflowMonitoring toolsLogging toolsDebugging toolsData integration patterns
Key Responsibilities
- Configure, customize, and deploy Conversational AI solutions
- Build and maintain integrations using APIs and modern web technologies
- Implement, enhance, and optimize bot behaviors using conversational design and prompt engineering
- Develop proofs of concept (PoCs) and production-ready solution components
- Support testing, validation, and go-live activities
- Author detailed design documents, functional requirements, test cases, and deployment guides
Software EngineerAIConversational AICXoneProfessional ServicesHybridSydneyFull-timeSeniorCloud Contact Center