Portfolio Sales Engineering Manager – Western & Northern Europe

NiCE

Brabantine City …

1 week ago

Brabantine City …

1 week ago

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Portfolio Sales Engineering Manager – Western & Northern Europe

NiCE seeks a Portfolio Sales Engineering Manager to lead pre-sales for Agentic AI and AI-powered CX solutions across Western & Northern Europe. This leadership role involves managing a team, driving complex enterprise sales, and acting as an executive-level storyteller. Requires strong experience in pre-sales, Conversational AI, and enterprise software.

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Remote

Full-time

Director

Conversational AI

Agent Assist

Salary

Not specified

Work Location

Brabantine City Row, NL

Work Model

Remote

Employment Type

Full-time

Experience Level

Leadership role requiring proven leadership experience in pre-sales

Core Qualifications

Technical (Must-have)

Conversational AIAgent Assistdigital agentsAI-driven CX platformsintent recognitiondialog managementNLPLLMsautomation workflowsagentic AI

Soft Skills

storytellingpresentationcoachingmentoringleadershipcommunicationcustomer-first mindsetproblem solvingadaptabilitycreative thinking

Tools (Must-have)

RFIsRFPs

Preferred Qualifications

Technical (Nice-to-have)

CCaaScontact centre platformscustomer engagement technologiesLLM-based solutionsprompt engineeringresponsible AI frameworksAWSAzureGoogle Cloud

Key Responsibilities

•Lead and manage across Agentic Experience Autonomation, Workforce Empowerment and CX Engagement Orchestration solutions
•Motivate and coach by example, actively engaging in strategic and high-value opportunities
•Lead the technical aspects of the sales process across discovery, solution design, demonstrations, and validation
•Ensure customer business challenges are clearly understood and mapped to value-driven NiCE portfolio solutions
•Own and elevate the technical sales motion for complex, enterprise AI opportunities
•Act as an executive-level storyteller, translating customer business outcomes into compelling AI-driven solution narratives
•Coach and mentor pre-sales teams to operate confidently at both strategic and technical depth
•Provide timely and high-quality support for RFIs, RFPs, and customer technical inquiries
•Guide proof of concepts (POCs) including success criteria, AI evaluation metrics, and value realization
•Build strong relationships with customers, partners, and internal stakeholders
•Provide structured feedback to Product and R&D based on customer and market insights to influence the product roadmap

Portfolio Sales Engineering ManagerPre-salesAgentic AIAI-powered CXEnterprise SoftwareSaaSLeadershipWestern EuropeNorthern EuropeRemote

Core Qualifications

Technical (Must-have)

Conversational AIAgent Assistdigital agentsAI-driven CX platformsintent recognitiondialog managementNLPLLMsautomation workflowsagentic AI

Soft Skills

storytellingpresentationcoachingmentoringleadershipcommunicationcustomer-first mindsetproblem solvingadaptabilitycreative thinking

Tools (Must-have)

RFIsRFPs

Key Responsibilities

•Lead and manage across Agentic Experience Autonomation, Workforce Empowerment and CX Engagement Orchestration solutions

•Motivate and coach by example, actively engaging in strategic and high-value opportunities

•Lead the technical aspects of the sales process across discovery, solution design, demonstrations, and validation

•Ensure customer business challenges are clearly understood and mapped to value-driven NiCE portfolio solutions

•Own and elevate the technical sales motion for complex, enterprise AI opportunities

•Act as an executive-level storyteller, translating customer business outcomes into compelling AI-driven solution narratives

•Coach and mentor pre-sales teams to operate confidently at both strategic and technical depth

•Provide timely and high-quality support for RFIs, RFPs, and customer technical inquiries

•Guide proof of concepts (POCs) including success criteria, AI evaluation metrics, and value realization

•Build strong relationships with customers, partners, and internal stakeholders

•Provide structured feedback to Product and R&D based on customer and market insights to influence the product roadmap