Manager, Business Consulting, Value Realization Services

NiCE

Sydney

2 days ago

Sydney

2 days ago

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Manager, Business Consulting, Value Realization Services

Manager, Business Consulting for Value Realization Services at NiCE, based in Sydney, Australia. Leads large-scale consulting engagements in CX, AI, and digital transformation, ensuring sovereign cloud and regulatory compliance. Requires 7+ years of consulting experience and executive stakeholder management.

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On-site

Full-time

Senior

Automation

Salary

Not specified

Work Location

Sydney, New South Wales, Australia, AU

Work Model

On-site

Experience Required

7 years

Employment Type

Full-time

Experience Level

7+ years in consulting, CX, or contact centre transformation

Core Qualifications

Technical (Must-have)

AIautomationCXanalyticsdigital technologies

Soft Skills

stakeholder managementanalyticalproblem-solvingcommunicationchange managementthought leadership

Preferred Qualifications

Technical (Nice-to-have)

sovereign cloudregulatory frameworks

Key Responsibilities

•Lead and manage VRS consulting teams, ensuring consistent, high-quality delivery aligned to NiCE VRS methodology
•Own end-to-end consulting engagements across CX, AI, workforce optimisation, digital and transformation
•Act as senior escalation point and lead resolution of complex delivery challenges
•Translate strategic business objectives into actionable transformation roadmaps and delivery plans
•Drive value realisation through clear definition and tracking of business outcomes and ROI
•Design and implement change strategies across people, process, and technology
•Establish strong governance, KPIs, and delivery cadence
•Ensure alignment across the global VRS consulting practice, product, and customer priorities
•Drive adoption and optimisation of NiCE solutions
•Provide thought leadership and embed industry best practices
•Support commercial growth and strengthen customer relationships
•Ensure all solutions and consulting engagements align with sovereign cloud requirements, including data residency and security controls
•Collaborate with customers to design compliant architectures within Australian and APAC regulatory frameworks
•Provide guidance on risk, governance, and compliance in cloud-based CX and AI implementations
•Align transformation strategies with public sector and regulated industry expectations
•Act as trusted advisor to senior stakeholders, including C-suite
•Lead strategic discussions and influence decision-making
•Ensure stakeholder alignment and sponsorship
•Operate effectively across matrixed teams
•Drive CX transformation to improve customer journeys and satisfaction
•Leverage AI, automation, and analytics to deliver performance improvements
•Focus on measurable outcomes including efficiency, CX metrics, and automation adoption
•Align CX, AI, and operational design into a cohesive strategy

ManagerBusiness ConsultingValue RealizationCXAIDigital TransformationSovereign CloudAustraliaConsultingNiCE

Key Responsibilities

•Lead and manage VRS consulting teams, ensuring consistent, high-quality delivery aligned to NiCE VRS methodology

•Own end-to-end consulting engagements across CX, AI, workforce optimisation, digital and transformation

•Act as senior escalation point and lead resolution of complex delivery challenges

•Translate strategic business objectives into actionable transformation roadmaps and delivery plans

•Drive value realisation through clear definition and tracking of business outcomes and ROI

•Design and implement change strategies across people, process, and technology

•Establish strong governance, KPIs, and delivery cadence

•Ensure alignment across the global VRS consulting practice, product, and customer priorities

•Drive adoption and optimisation of NiCE solutions

•Provide thought leadership and embed industry best practices

•Support commercial growth and strengthen customer relationships

•Ensure all solutions and consulting engagements align with sovereign cloud requirements, including data residency and security controls

•Collaborate with customers to design compliant architectures within Australian and APAC regulatory frameworks

•Provide guidance on risk, governance, and compliance in cloud-based CX and AI implementations

•Align transformation strategies with public sector and regulated industry expectations

•Act as trusted advisor to senior stakeholders, including C-suite

•Lead strategic discussions and influence decision-making

•Ensure stakeholder alignment and sponsorship

•Operate effectively across matrixed teams

•Drive CX transformation to improve customer journeys and satisfaction

•Leverage AI, automation, and analytics to deliver performance improvements

•Focus on measurable outcomes including efficiency, CX metrics, and automation adoption

•Align CX, AI, and operational design into a cohesive strategy