Technical Account Manager (Remote Europe)

n8n

Netherlands

2 days ago

Netherlands

2 days ago

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Technical Account Manager (Remote Europe)

n8n is hiring a Technical Account Manager to own the technical success of strategic top-tier customers, driving platform health, scalability, and long-term adoption. The role requires strong experience in technical account management, cloud infrastructure, and production troubleshooting, with a focus on cross-functional collaboration and stakeholder management.

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Remote

Full-time

Entry Level

Docker

Kubernetes

Salary

Not specified

Work Location

Netherlands, NL

Work Model

Remote Europe

Employment Type

Full-time

Experience Level

Not Applicable

Core Qualifications

Technical (Must-have)

DockerKubernetescloud infrastructuredistributed systemsAPIsDevOps

Soft Skills

technical communicationstakeholder managementcross-functional collaborationconsultative approachproactive

Preferred Qualifications

Technical (Nice-to-have)

n8nZapierMakeNode-REDAI/LLM integrationsagentic workflows

Key Responsibilities

•Act as the dedicated technical point of contact for a portfolio of strategic top-tier customers.
•Lead the technical handoff from Sales Engineering to ensure continuity from implementation into ongoing operations.
•Build deep relationships with technical stakeholders, architects, platform owners, and engineering leaders.
•Continuously assess customer deployments to identify risks around scalability, reliability, performance, and maintainability.
•Provide strategic recommendations for platform improvements, upgrades, optimizations, and architectural changes.
•Guide customers on automation and workflow best practices when they impact platform performance, reliability, or scalability.
•Oversee technical support intake, issue management, critical incidents, and high-severity support cases.
•Coordinate cross-functional responses with Support, Product, Engineering, and Customer Success teams.
•Analyze support activity, recurring issues, usage patterns, and operational risks to drive preventative action plans.
•Triage technical product issues, bugs, and feature requests, ensuring feedback is accurately captured internally.
•Share structured customer insights with Product and Engineering to improve platform outcomes at scale.

Technical Account ManagerRemote EuropeSaaSOpen SourceAutomationn8nDevOpsCloud InfrastructureCustomer Success

Key Responsibilities

•Act as the dedicated technical point of contact for a portfolio of strategic top-tier customers.

•Lead the technical handoff from Sales Engineering to ensure continuity from implementation into ongoing operations.

•Build deep relationships with technical stakeholders, architects, platform owners, and engineering leaders.

•Continuously assess customer deployments to identify risks around scalability, reliability, performance, and maintainability.

•Provide strategic recommendations for platform improvements, upgrades, optimizations, and architectural changes.

•Guide customers on automation and workflow best practices when they impact platform performance, reliability, or scalability.

•Oversee technical support intake, issue management, critical incidents, and high-severity support cases.

•Coordinate cross-functional responses with Support, Product, Engineering, and Customer Success teams.

•Analyze support activity, recurring issues, usage patterns, and operational risks to drive preventative action plans.

•Triage technical product issues, bugs, and feature requests, ensuring feedback is accurately captured internally.

•Share structured customer insights with Product and Engineering to improve platform outcomes at scale.