Salesforce Business Analyst
Monks
Melbourne
3 days ago
Salesforce Business Analyst
C360.Monks, a trusted Salesforce Consulting Partner, seeks a Business Analyst to bridge business needs and technical solutions. The role focuses on Salesforce implementations, requiring expertise in process analysis, requirements documentation, and Agile methodologies. This is a full-time, on-site position in Melbourne, Australia.
On-site
Full-time
Entry Level
Salesforce
Sales Cloud
Salary
Not specified
Core Qualifications
Technical (Must-have)
SalesforceSales CloudService CloudExperience CloudBPMNJiraAzure DevOpsLucidchartFigmaMuleSoft
Soft Skills
communicationproblem-solvingadaptabilityanalytical skillsstakeholder managementattention to detailteam collaboration
Tools (Must-have)
SalesforceJiraAzure DevOpsLucidchartFigma
Key Responsibilities
- Lead Business Process Analysis: map current-state and design optimised future-state processes using standard Salesforce functionality.
- Elicit and document functional and non-functional requirements via discovery sessions, interviews, and workshops.
- Create user stories, acceptance criteria, process flow diagrams, and functional specifications.
- Develop mock-ups and prototypes using tools like Lucidchart, Figma, or Salesforce internal tools.
- Work with Senior Consultant and Solution Architect to recommend declarative Salesforce solutions.
- Assist in grooming and prioritising the project backlog.
- Define test scenarios, and support System Integration Testing (SIT) and User Acceptance Testing (UAT).
- Maintain clear communication with stakeholders and manage expectation alignment.
- Contribute to training materials and detailed functional documentation.
SalesforceBusiness AnalystMelbourneOn-siteFull-timeConsultingAgile