Customer Success Manager

MongoDB

Amsterdam

2 days ago

Amsterdam

2 days ago

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Customer Success Manager

MongoDB seeks a Customer Success Manager for its hybrid office in Amsterdam to drive customer retention, revenue realization, and advocacy for a portfolio of accounts. The role requires 5–7+ years of technical customer-facing experience and accountability for customer health.

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Hybrid

Full-time

Senior

MongoDB

MongoDB Atlas

Salary

Not specified

Work Location

Amsterdam, North Holland, Netherlands, NL

Work Model

Hybrid: based in Amsterdam for our hybrid working model

Experience Required

7 years

Employment Type

Full-time

Experience Level

Mid-Senior level

Core Qualifications

Technical (Must-have)

MongoDBMongoDB AtlasAWSGoogle CloudMicrosoft Azure

Soft Skills

communicationinfluenceaccountabilityrelationship buildingproblem solvingstrategic thinkingcustomer advocacycollaboration

Tools (Must-have)

AI-driven tools

Key Responsibilities

•Proactively identify risks and ensure deployment health by advising on best practices and operational strategies.
•Conduct comprehensive customer business reviews, analyzing technical health and operational performance.
•Own elements of the account plan that drive customer maturity and lifetime value, retention, and revenue realization.
•Proactively manage a portfolio of customers across various stages of the journey.
•Track and report progress against key business outcomes, forecast revenue retention and realization to senior leadership.
•Identify new opportunities to expand customer impact, collaborating with presales teams.
•Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights.
•Leverage AI-driven tools to streamline daily workflows and improve productivity.
•Amplify the voice of the customer within MongoDB to inform product roadmap and coordinate across teams.
•Connect customers with internal resources including Marketing programs and Executive Sponsor engagement.

Customer SuccessTechnical Account ManagementSaaSCloudMongoDBAmsterdamHybridFull-timeEnterpriseCustomer Retention

Key Responsibilities

•Proactively identify risks and ensure deployment health by advising on best practices and operational strategies.

•Conduct comprehensive customer business reviews, analyzing technical health and operational performance.

•Own elements of the account plan that drive customer maturity and lifetime value, retention, and revenue realization.

•Proactively manage a portfolio of customers across various stages of the journey.

•Track and report progress against key business outcomes, forecast revenue retention and realization to senior leadership.

•Identify new opportunities to expand customer impact, collaborating with presales teams.

•Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights.

•Leverage AI-driven tools to streamline daily workflows and improve productivity.

•Amplify the voice of the customer within MongoDB to inform product roadmap and coordinate across teams.

•Connect customers with internal resources including Marketing programs and Executive Sponsor engagement.