Guest Service Agent
Minor Hotels
Brisbane
3 days ago
Guest Service Agent
Minor Hotels is seeking a casual Guest Service Agent for Avani Living Queen's Warf Residences in Brisbane. The role involves providing excellent customer service, handling check-ins/outs, and assisting guests throughout their stay. Candidates must have hospitality experience and working rights within Australia.
On-site
Temporary
Entry Level
Property Management Systems
Salary
Not specified
Core Qualifications
Technical (Must-have)
property management systems
Soft Skills
customer servicecommunicationproblem solvingpositive attitudeteamwork
Key Responsibilities
- Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
- Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
- Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
- Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.
Guest Service AgentHospitalityCustomer ServiceTemporaryOn-siteBrisbaneMinor HotelsCasualHotelAustralia