Guest Service Agent
Minor Hotels
Mermaid Beach
1 week ago
Mermaid Beach
1 week ago
Guest Service Agent
Avani Broadbeach Residences is hiring a part-time Guest Service Agent to provide exceptional guest experiences in Mermaid Beach, Australia. The role involves check-in/out, reservations, and guest assistance. Requires hospitality experience and working rights in Australia or New Zealand.
On-site
Part-time
Entry Level
Property Management Systems
Salary
Not specified
Core Qualifications
Soft Skills
customer servicecommunicationproblem resolutionattention to detailprofessionalismproactivepositive attitude
Tools (Must-have)
property management systems
Key Responsibilities
- Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
- Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
- Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
- Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.
Guest Service AgentHospitalityPart-timeOn-siteMermaid BeachCustomer ServiceHotelReceptionAvaniMinor Hotels