Technical User Support Analyst

MiniMed

Amsterdam

4 days ago

Amsterdam

4 days ago

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Technical User Support Analyst

MiniMed is seeking a Technical User Support Analyst to provide technical support in a call center environment. The role requires resolving software and hardware issues, using tools like ServiceNow and Microsoft Teams, and collaborating with IT teams. Candidates need at least 2 years of experience and a high school diploma.

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On-site

Part-time

Mid Level

IT Service Management

ServiceNow

Salary

Not specified

Work Location

Amsterdam, North Holland, Netherlands, NL

Work Model

On-site

Experience Required

2 years

Employment Type

Part-time

Experience Level

Typically an individual contributor with responsibility in a professional discipline or specialty. May act as a mentor to colleagues or may direct the work of other lower level professionals.

Core Qualifications

Technical (Must-have)

IT Service ManagementServiceNowOutlookMicrosoft TeamsZoom

Soft Skills

customer servicecommunicationproblem solvinginterpersonal skillsanalytical skills

Tools (Must-have)

ServiceNowOutlookMicrosoft TeamsZoom

Key Responsibilities

•Resolves technical problems that originate by telephone in a call center/help desk environment.
•Resolves issues surrounding installation, usage, and training of customers on software and/or hardware products.
•Works with technical, sales, customer service or marketing staff to resolve recurring problems.
•Provides technical support to users for PC, server or mainframe applications and hardware.
•Answers questions regarding system procedures, on-line transactions, systems status and downtime procedures.
•Interacts with network services, software systems engineering and/or applications development to restore service and/or identify problems.
•Maintains a troubleshooting tracking log ensuring timely resolution of problems.
•Recommends systems modifications to reduce user problems.

Technical SupportIT Help DeskServiceNowMicrosoft TeamsMedical EquipmentPart-timeAmsterdamCustomer Service

Key Responsibilities

•Resolves technical problems that originate by telephone in a call center/help desk environment.

•Resolves issues surrounding installation, usage, and training of customers on software and/or hardware products.

•Works with technical, sales, customer service or marketing staff to resolve recurring problems.

•Provides technical support to users for PC, server or mainframe applications and hardware.

•Answers questions regarding system procedures, on-line transactions, systems status and downtime procedures.

•Interacts with network services, software systems engineering and/or applications development to restore service and/or identify problems.

•Maintains a troubleshooting tracking log ensuring timely resolution of problems.

•Recommends systems modifications to reduce user problems.