Technical User Support Analyst

MiniMed

Amsterdam

3 days ago

Amsterdam

3 days ago

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Technical User Support Analyst

MiniMed is seeking a Technical User Support Analyst to resolve technical problems in a call center/help desk environment. The role requires customer service and technical knowledge to support software and hardware products. Minimum 2 years experience with a high school diploma or equivalent.

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On-site

Part-time

Entry Level

IT Service Management

ServiceNow

Salary

Not specified

Work Location

Amsterdam, North Holland, Netherlands, NL

Work Model

On-site

Experience Required

2 years

Employment Type

Part-time

Experience Level

Typically an individual contributor with responsibility in a professional discipline or specialty

Core Qualifications

Technical (Must-have)

IT Service ManagementServiceNowOutlookMicrosoft TeamsZoomPCservermainframe

Soft Skills

customer servicecommunicationproblem solvingmentoringcollaboration

Key Responsibilities

•Resolves technical problems that originate by telephone in a call center/help desk environment.
•Resolves issues surrounding the installation, usage, and training of customers on software and/or hardware products.
•May work with technical, sales, customer service or marketing staff to resolve recurring problems and issues with products.
•Provides technical support to users for either PC, server or mainframe applications and hardware.
•Answers questions regarding system procedures, on-line transactions, systems status and downtime procedures.
•Interacts with network services, software systems engineering and/or applications development in order to restore service and/or identify problems.
•Maintains a troubleshooting tracking log ensuring timely resolution of problems.
•Recommends systems modifications in order to reduce user problems.
•Uses IT Service Management (ServiceNow), Communication and Collaboration (Outlook, Microsoft Teams, Zoom) to resolve technical issues.
•Acquire and maintain knowledge on IT services and solutions that customers use.

Technical SupportHelp DeskITCustomer ServiceMedical EquipmentServiceNowPart-timeEntry Level

Key Responsibilities

•Resolves technical problems that originate by telephone in a call center/help desk environment.

•Resolves issues surrounding the installation, usage, and training of customers on software and/or hardware products.

•May work with technical, sales, customer service or marketing staff to resolve recurring problems and issues with products.

•Provides technical support to users for either PC, server or mainframe applications and hardware.

•Answers questions regarding system procedures, on-line transactions, systems status and downtime procedures.

•Interacts with network services, software systems engineering and/or applications development in order to restore service and/or identify problems.

•Maintains a troubleshooting tracking log ensuring timely resolution of problems.

•Recommends systems modifications in order to reduce user problems.

•Uses IT Service Management (ServiceNow), Communication and Collaboration (Outlook, Microsoft Teams, Zoom) to resolve technical issues.

•Acquire and maintain knowledge on IT services and solutions that customers use.