Senior Customer Service Representative with Italian language
Medtronic
Heerlen
17 Mar 2026
Senior Customer Service Representative with Italian language
Senior Customer Service Representative with Italian language needed at Medtronic in Heerlen, Netherlands. Requires 2+ years of customer service and order management experience, excellent English and Italian communication skills, and a Bachelor's degree. Hybrid work model with at least 2 days per week in the office.
Hybrid
Full-time
Senior
Order-To-Cash Processes
Customer Service
Salary
Not specified
Core Qualifications
Technical (Must-have)
Order-To-Cash processescustomer serviceorder management
Soft Skills
communicationteam playerdrive for execution and resultscustomer satisfactionrelationship buildingresponsibilityflexibilityprioritizationwork under pressureservice-oriented
Tools (Must-have)
MS-Office OutlookExcelWord
Key Responsibilities
- Support all day-to-day Order-To-Cash processes such as processing, monitoring and following up on, and invoicing orders
- Record, analyse, follow up on and solve dispute situations like complaints, returns, etc.
- Efficiently answer sales team and customer requirements such as information requests, lead times, shortages and dispute solving, both on the phone and per e-mail
- Execute tasks for the most critical business groups within Medtronic; operational support has a direct impact on improving the lives of patients
- Be the single point of contact for business contacts for the execution of the OTC processes, within a cooperative relationship
Senior Customer Service RepresentativeMedical Equipment ManufacturingHospitals and Health CarePharmaceutical ManufacturingItalian languageCustomer CareOrder OperationsHybridFull-timeNetherlands