Customer Care Operations Expert with French language

Medtronic

Heerlen

1 Apr 2026

Heerlen

1 Apr 2026

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Customer Care Operations Expert with French language

Customer Care Operations Expert with French language needed for Medtronic's CCOO team in Heerlen, Netherlands. Full-time hybrid role requiring native French and English, bachelor's degree, and experience in customer service or order operations. Responsibilities include managing the order cycle, improving processes, and collaborating with stakeholders across Western Europe.

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Hybrid

Full-time

Entry Level

French

English

Salary

Not specified

Work Location

Heerlen, Limburg, Netherlands, NL

Work Model

Hybrid: After fulltime training at office, work 3-4 days in office depending on country, other days from home office

Employment Type

Full-time

Experience Level

Not Applicable

Core Qualifications

Technical (Must-have)

FrenchEnglishMicrosoft OfficeERPSAPtracking tools

Soft Skills

communicationproblem-solvingownershipcontinuous improvementprioritizationorganizationadaptabilityproactive attitudecustomer experience focus

Tools (Must-have)

OutlookExcel

Preferred Qualifications

Technical (Nice-to-have)

AgileLeanScrum

Key Responsibilities

•Serve as the single point of contact for business partners regarding OTC process execution, fostering strong, solution-oriented collaboration
•Own the complete order cycle — from request to delivery — ensuring accuracy, process excellence, and a high-quality customer experience
•Manage inquiries with a first-time-right mindset, aiming for efficient, stable outcomes that reduce rework
•Resolve issues proactively, coordinating across functions, identifying root causes, and translating insights into business opportunities and service improvements
•Build and maintain strong partnerships with customers and key internal stakeholders across Western Europe, including regional sales offices, sales teams, shared service centers, business units, finance, regulatory
•Ensure structured and compliant documentation in instructional guides and SOPs, supporting process standardization and operational consistency
•Contribute to our continuous improvement roadmap by spotting patterns, proposing improvements, and helping implement new ways of working using Lean Sigma principles
•Champion a mindset of stability, quality, and continuous improvement in every interaction and decision

Customer CareOperationsFrenchMedical EquipmentHealthcareOrder OperationsHybridFull-timeProcess ImprovementWestern Europe

Key Responsibilities

•Serve as the single point of contact for business partners regarding OTC process execution, fostering strong, solution-oriented collaboration

•Own the complete order cycle — from request to delivery — ensuring accuracy, process excellence, and a high-quality customer experience

•Manage inquiries with a first-time-right mindset, aiming for efficient, stable outcomes that reduce rework

•Resolve issues proactively, coordinating across functions, identifying root causes, and translating insights into business opportunities and service improvements

•Build and maintain strong partnerships with customers and key internal stakeholders across Western Europe, including regional sales offices, sales teams, shared service centers, business units, finance, regulatory

•Ensure structured and compliant documentation in instructional guides and SOPs, supporting process standardization and operational consistency

•Contribute to our continuous improvement roadmap by spotting patterns, proposing improvements, and helping implement new ways of working using Lean Sigma principles

•Champion a mindset of stability, quality, and continuous improvement in every interaction and decision