Service Desk Analyst
Maurice Blackburn Lawyers
Brisbane
6 days ago
Service Desk Analyst
Maurice Blackburn seeks a Service Desk Analyst in Brisbane for hybrid IT support. The role involves troubleshooting hardware/software, managing user accounts, and providing excellent customer service. Requires 2+ years' experience and relevant IT qualifications.
Hybrid
Full-time
Entry Level
Hardware
Software
Salary
Not specified
Core Qualifications
Technical (Must-have)
hardwaresoftwareapplication issuesWindows 10Windows 11user account managementremote support
Soft Skills
communicationstakeholder engagementanalyticalmultitaskingproactiveproblem-solving
Key Responsibilities
- Respond promptly to service desk requests and incidents
- Troubleshoot and resolve hardware, software, and application issues
- Provide remote support via Windows 10 & 11
- Manage user accounts (creation and deletion)
- Liaise with key stakeholders and external vendors
- Participate in after-hours on-call support on a rotational basis
Service Desk AnalystIT supportLegal ServicesBrisbaneFull-timeHybridHelpdeskCustomer serviceWindows 10Windows 11