Application Support Analyst
Marsh Risk
Sydney
2 weeks ago
Application Support Analyst
Application Support Analyst needed for Mercer's Operations and Technology team in Melbourne or Sydney. Requires 3+ years of Level 2/3 application technical support experience with strong analytical and troubleshooting skills. Hybrid position with office requirement of at least three days per week.
Hybrid
Full-time
Mid Level
Application Technical Support
Analytical
Salary
Not specified
Core Qualifications
Technical (Must-have)
application technical supportanalyticaltroubleshootingproblem-solvingsuperannuation administration processesapplication setupconfigurationdeploymentsupportnetworking
Soft Skills
interpersonalcommunicationorganizationalplanningself-motivationclient focusprofessionalismflexible work approach
Tools (Must-have)
Windows/Unix Server/OSActive Directoryswitches/routersfirewallsVDIDNSFirewallSSLSQL scriptingUnix application deployments
Preferred Qualifications
Technical (Nice-to-have)
SQL queries/scriptingasp.netODBCJDBCUnix/Linux environments
Tools (Nice-to-have)
OraclePL SQLSQL ServerJboss6EAPIIS
Key Responsibilities
- Manage activities to investigate, triage, diagnose, and resolve complex application issues
- Provide best practice communications, guidance, and support to users until tickets are resolved
- Conduct scope and solutions analysis for project-related activities
- Provide application management including monitoring, installation, configuration, and administration
- Initiate post-incident/implementation reviews and own remedial activities through to completion
- Support and manage key business-critical applications
- Ensure monitoring, reporting service issues, and proposing improvements
- Collaborate with business units, Service Desk, and infrastructure teams to deliver high service levels
- Adhere to support and change management processes
- Provide support during core hours and on-call support for business-critical applications during non-core hours, public holidays, and weekends as needed
- Work with project teams to ensure successful and timely implementation of technology projects with minimal production impact
Application SupportInsuranceBusiness ConsultingInformation TechnologyHybridFull-timeLevel 2/3 SupportSuperannuationTechnical SupportOperations