Customer Success Specialist (Retention)

Mable

Sydney

3 days ago

Sydney

3 days ago

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Customer Success Specialist (Retention)

Customer Success Specialist (Retention) at Mable, a leading healthtech platform in Australia, focusing on customer retention and engagement. Requires 1-2+ years in customer-facing roles and strong communication skills.

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Hybrid

Full-time

Entry Level

CRM Systems

Google Workspace

Salary

Not specified

Work Location

Sydney, New South Wales, Australia, AU

Work Model

Hybrid: 2 days in the CBD office and 3 days WFH in Sydney

Experience Required

1 years

Employment Type

Full-time

Experience Level

1-2+ years experience in phone-based sales or customer-facing roles

Core Qualifications

Technical (Must-have)

CRM systemsGoogle Workspaceonline platforms

Soft Skills

communicationrapport buildingconsultative conversationsproblem solvingempathyself-motivationadaptability

Tools (Must-have)

CRM systemsGoogle Workspace

Key Responsibilities

•Support customers through their first 90 days to drive onboarding, engagement, and retention.
•Make proactive outbound calls to help customers find and maintain the right support worker relationships.
•Reduce churn through timely follow-up, problem solving, and ongoing customer support.
•Increase platform usage by helping customers access services aligned to their goals and care needs.
•Build trusted customer relationships through empathetic, solutions-focused communication.
•Maintain accurate customer profiles and activity within CRM systems.
•Understand customer needs and recommend suitable Mable and Attain services.
•Manage customer interactions and follow-ups to maximise engagement and retention outcomes.
•Achieve KPIs across customer activation, engagement, retention, and loyalty.
•Collaborate with internal teams and support broader operational tasks as required.

Customer SuccessRetentionHybridHealthtechSydneyB2CSalesCRMGoogle WorkspaceEntry Level

Key Responsibilities

•Support customers through their first 90 days to drive onboarding, engagement, and retention.

•Make proactive outbound calls to help customers find and maintain the right support worker relationships.

•Reduce churn through timely follow-up, problem solving, and ongoing customer support.

•Increase platform usage by helping customers access services aligned to their goals and care needs.

•Build trusted customer relationships through empathetic, solutions-focused communication.

•Maintain accurate customer profiles and activity within CRM systems.

•Understand customer needs and recommend suitable Mable and Attain services.

•Manage customer interactions and follow-ups to maximise engagement and retention outcomes.

•Achieve KPIs across customer activation, engagement, retention, and loyalty.

•Collaborate with internal teams and support broader operational tasks as required.