CRM Specialist
Loop Earplugs
Amsterdam
2 days ago
CRM Specialist
Loop is seeking a CRM Specialist to execute and optimize multi-channel campaigns (email, SMS, WhatsApp, etc.) for their Antwerp/Amsterdam hybrid team. The role requires 2+ years of CRM experience, strong organizational skills, and a customer-centric mindset to drive retention and loyalty.
Hybrid
Full-time
Mid Level
CRM
Klaviyo
Salary
Not specified
Core Qualifications
Technical (Must-have)
CRMKlaviyoemail marketingSMS marketingWhatsApp marketingRCSdirect mailon-site experienceslifecycle marketingcustomer retention
Soft Skills
attention to detailorganizational skillsanalytical mindsetcustomer-centriccollaborationproactivetime management
Tools (Must-have)
Klaviyo
Key Responsibilities
- Execute email, SMS, WhatsApp, RCS, direct mail, and on-site campaigns aligned with the commercial and product calendar
- Build, manage, and optimize lifecycle automations that improve customer engagement and retention
- Support loyalty and repeat purchase initiatives through CRM segmentation and targeted customer communications
- QA campaigns and automations to ensure flawless execution across devices, channels, and customer touchpoints
- Monitor CRM performance metrics and contribute to testing and optimization initiatives
- Partner cross-functionally with E-commerce, Studio, and stakeholder teams on campaign planning and execution
- Support customer lifecycle initiatives that strengthen engagement, loyalty, and long-term value
- Help maintain efficient CRM workflows and campaign processes in a fast-scaling environment
CRMlifecycle marketingretentionemail marketingKlaviyoe-commerceAmsterdamhybridfull-timemid-level