National Residential Quality and Customer Service Manager
Lendlease
Sydney
1 week ago
National Residential Quality and Customer Service Manager
Lendlease seeks a National Residential Quality and Customer Service Manager to lead end-to-end customer experience in Barangaroo. The role involves driving quality, managing customer strategy, and team leadership.
On-site
Full-time
Entry Level
CRM
HubSpot
Salary
Not specified
Core Qualifications
Technical (Must-have)
CRMHubSpot
Soft Skills
communicationproblem-solvingrelationship-buildingleadershipcustomer-first mindset
Tools (Must-have)
HubSpot
Key Responsibilities
- Leading and refining best-in-class apartment completion, handover and post-completion processes
- Driving high-quality-built outcomes in collaboration with project teams and delivery partners
- Owning customer experience strategy, CRM (HubSpot), complaint resolution and defect management
- Managing strata, owners corporation and building management relationships
- Overseeing customer service budgets, contractual obligations and regulatory compliance
- Leading and developing a diverse team
ResidentialCustomer ServiceQualityReal EstateCRMHubSpotBarangarooFull-timeOn-siteLeadership