Business Analyst (Hospitality Tech)
Landal
Amsterdam
4 weeks ago
Business Analyst (Hospitality Tech)
Business Technology team at Landal seeks a Business Analyst to optimize hospitality operations across 200+ holiday parks. The role involves process analysis, solution design, testing, and continuous improvement for PMS, front office, and guest experience platforms. Requires 4-6 years of BA experience, hospitality domain knowledge, and proficiency in tools like Salesforce, Sitecore, Jira, and Power BI.
Hybrid
Full-time
Mid Level
Salesforce
Sitecore
Salary
Not specified
Core Qualifications
Technical (Must-have)
SalesforceSitecoreSTEPIDeaSIngenicoElastic SearchPower BIExcelJiraConfluence
Soft Skills
analytical thinkingcommunicationstakeholder facilitationproblem solvingadaptability
Tools (Must-have)
Power BIExcelJiraConfluenceAzure DevOps
Key Responsibilities
- Analyse and improve hospitality processes such as reservations, check‑in/out, unit allocation, housekeeping planning, maintenance coordination, and guest communication across 200+ parks
- Translate operational needs into clear requirements, user stories, and acceptance criteria that work at scale
- Co‑design future‑state solutions with Product Owners and vendors for PMS, front office tooling, cleaning solutions, POS, and guest applications
- Assess impact of design choices on park operations, peak periods, and multi‑park rollouts
- Support Agile delivery from concept through validation
- Coordinate functional testing that reflects real‑life, high‑volume park scenarios
- Validate data flows across hospitality and guest‑facing systems
- Support phased rollouts and go‑lives, minimising disruption to ongoing park operations
- Analyse operational insights, incidents, and change requests across the park landscape to drive improvements
- Act as a sparring partner for park operations on system changes with multi‑park impact
Business AnalystHospitality TechnologyPMSSalesforceSitecoreAgileDigital Customer JourneyProcess AnalysisHybridAmsterdam