Business Analyst (Hospitality Tech)

Landal

Amsterdam

2 days ago

Amsterdam

2 days ago

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Business Analyst (Hospitality Tech)

Business Technology team at Landal seeks a Business Analyst to optimize hospitality operations across 200+ parks. Role involves process analysis, solution design, and rollout support for PMS, POS, and guest experience platforms. Requires 4-6 years experience, Bachelor's degree, and skills in Salesforce, Sitecore, and Agile. Hybrid role in Amsterdam.

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Hybrid

Full-time

Mid Level

Salesforce

Sitecore

Salary

Not specified

Work Location

Amsterdam, North Holland, Netherlands, NL

Work Model

Hybrid

Experience Required

6 years

Employment Type

Full-time

Experience Level

4-6 years of relevant experience

Contract Length

12 months

Core Qualifications

Technical (Must-have)

SalesforceSitecoreSTEPIDeaSIngenicoElastic SearchAgile/ScrumJiraAzure DevOpsPower BI

Soft Skills

process analysisstakeholder facilitationfunctional documentationproblem solvingcommunicationteamwork

Tools (Must-have)

JiraConfluenceExcelPower BI

Key Responsibilities

•Analyse and improve hospitality processes such as reservations, check-in/out, unit allocation, housekeeping planning, maintenance coordination, and guest communication across 200+ parks.
•Translate operational needs into clear requirements, user stories, and acceptance criteria that work at scale.
•Balance global process standardisation with unavoidable local park differences and regulations.
•Co-design future-state solutions with Product Owners and vendors for PMS, front office tooling, cleaning solutions, POS, and guest applications.
•Assess impact of design choices on park operations, peak periods, and multi-park rollouts.
•Support Agile delivery from concept through validation, with a focus on reuse and consistency.
•Coordinate functional testing that reflects real-life, high-volume park scenarios.
•Validate data flows across hospitality and guest-facing systems used by hundreds of parks.
•Support phased rollouts and go-lives, minimising disruption to ongoing park operations.
•Analyse operational insights, incidents, and change requests across the park landscape to drive improvements.

Business AnalystHospitality TechnologyProperty Management SystemsPMSSalesforceSitecoreAgileJiraGDPRPCI Compliance

Key Responsibilities

•Analyse and improve hospitality processes such as reservations, check-in/out, unit allocation, housekeeping planning, maintenance coordination, and guest communication across 200+ parks.

•Translate operational needs into clear requirements, user stories, and acceptance criteria that work at scale.

•Balance global process standardisation with unavoidable local park differences and regulations.

•Co-design future-state solutions with Product Owners and vendors for PMS, front office tooling, cleaning solutions, POS, and guest applications.

•Assess impact of design choices on park operations, peak periods, and multi-park rollouts.

•Support Agile delivery from concept through validation, with a focus on reuse and consistency.

•Coordinate functional testing that reflects real-life, high-volume park scenarios.

•Validate data flows across hospitality and guest-facing systems used by hundreds of parks.

•Support phased rollouts and go-lives, minimising disruption to ongoing park operations.

•Analyse operational insights, incidents, and change requests across the park landscape to drive improvements.