Customer Engagement lead

Kimberly-Clark

North Sydney

2 days ago

North Sydney

2 days ago

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Customer Engagement lead

Customer Engagement Lead role at Kimberly-Clark, based in North Sydney, Australia. This senior leadership position manages customer service and replenishment teams, shapes supply chain strategy, and drives financial outcomes. Requires FMCG and B2B supply chain experience and executive-level stakeholder influence.

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On-site

Full-time

Director

FMCG Supply Chain

B2B Supply Chain

Salary

Not specified

Work Location

North Sydney, New South Wales, Australia, AU

Work Model

On-site

Employment Type

Full-time

Experience Level

Senior-level, leadership

Core Qualifications

Technical (Must-have)

FMCG supply chainB2B supply chainorder planningforecastingdemand planninginventory optimizationKPI governance

Soft Skills

strategic thinkingproblem-solvinganalytical skillsleadershipinfluencecommunicationcoachingdecision-making

Key Responsibilities

•Act as senior liaison with major customers, aligning supply chain solutions with business growth strategies.
•Represent supply chain in joint business planning with customers and vendors.
•Anticipate market shifts and shape forward-looking strategies.
•Lead and develop Customer Service and Vendor Replenishment Planning teams.
•Build organizational capability through data-driven planning and scalable processes.
•Serve as escalation point for high-impact issues, balancing service, cost, and working capital.
•Own delivery of measurable improvements in customer service, inventory optimization, and vendor collaboration.
•Translate supply chain opportunities into business cases and influence resource allocation.
•Establish KPIs and governance processes for visibility and accountability.

Customer EngagementSupply ChainLeadershipFMCGB2BNorth SydneyManufacturingFull-timeOn-siteDirector

Key Responsibilities

•Act as senior liaison with major customers, aligning supply chain solutions with business growth strategies.

•Represent supply chain in joint business planning with customers and vendors.

•Anticipate market shifts and shape forward-looking strategies.

•Lead and develop Customer Service and Vendor Replenishment Planning teams.

•Build organizational capability through data-driven planning and scalable processes.

•Serve as escalation point for high-impact issues, balancing service, cost, and working capital.

•Own delivery of measurable improvements in customer service, inventory optimization, and vendor collaboration.

•Translate supply chain opportunities into business cases and influence resource allocation.

•Establish KPIs and governance processes for visibility and accountability.