Customer Support Agent (English Speaking)
Jobgether
Australia
2 days ago
Customer Support Agent (English Speaking)
Customer Support Agent (English Speaking) needed for a global remote support team in the gaming industry. The role involves handling player inquiries via email and tickets, ensuring fast and helpful responses. Requires at least 1 year of B2C customer support experience and excellent English skills.
Remote
Full-time
Entry Level
Salary
Not specified
Core Qualifications
Soft Skills
communicationproblem-solvingempathycustomer-first mindsettime managementautonomycollaborationadaptabilityservice-oriented
Key Responsibilities
- Serve as the primary contact for customer inquiries, handling incoming emails and support tickets in a timely and professional manner.
- Investigate and resolve player issues efficiently while maintaining a high standard of service quality and empathy.
- Support the continuous improvement of customer support workflows and internal processes.
- Collaborate with team members to ensure consistent communication and knowledge sharing across the support function.
Customer SupportGamingRemoteFull-timeEnglish SpeakingB2C SupportPlayer SupportEntry LevelAustralia