Operations Lead
JLL
Brisbane
3 days ago
Operations Lead
JLL is seeking an experienced Operations Lead to manage critical client relationships and oversee complex FM contracts in Brisbane, Australia. The role requires 5+ years in facilities management with at least 3 years in contract management, and involves driving continuous improvement, supervising facility teams, and managing budgets.
On-site
Full-time
Senior
HVAC
Fire Suppression
Salary
Not specified
Core Qualifications
Technical (Must-have)
HVACfire suppressionelectrical infrastructurefinancial managementcontract managementperformance monitoringcompliance oversightwork order managementHSSE
Soft Skills
leadershipnegotiationconflict resolutionproblem-solvingclient relationship managementcommunicationteam managementstrategic planning
Tools (Must-have)
helpdesk systems
Key Responsibilities
- Serve as primary point of contact for RTX site FMs and local FM subject matter expert
- Manage vendor contracts where JLL is principal, including performance monitoring and compliance oversight
- Oversee work order management and coordinate priority reactive works through helpdesk systems
- Organize HSSE/FM inspections, compile reports, and proactively raise maintenance work orders
- Build and maintain client relationships through regular meetings and strategic planning sessions
- Lead contract management activities including performance monitoring and financial oversight across ANZ
- Supervise diverse facility types from defense compounds to corporate offices and manufacturing sites
- Oversee facility management teams and service providers to ensure consistent service delivery
- Manage FM budgets, review vendor quotations, and lead financial forecasting and reporting
- Deliver client reporting requirements and resolve escalated issues to minimize risk exposure
Operations LeadFacilities ManagementContract ManagementReal EstateBrisbaneOn-siteFull-timeSeniorJLL