Product Owner - Conversational AI

Jetstar Airways

Melbourne

3 days ago

Melbourne

3 days ago

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Product Owner - Conversational AI

Jetstar is hiring a Product Owner for Conversational AI to lead the development of chatbot and AI-driven customer support solutions. This hybrid role, based in Melbourne, involves managing product roadmaps, vendor partnerships, and cross-functional teams, with a focus on improving customer experiences across digital and IVR channels.

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Hybrid

Full-time

Mid Level

Conversational AI

Generative AI

Salary

Not specified

Work Location

Melbourne, Victoria, Australia, AU

Work Model

Hybrid model with 3 days onsite

Employment Type

Full-time

Experience Level

Associate

Core Qualifications

Technical (Must-have)

Conversational AIGenerative AIScrumAgileLean

Soft Skills

LeadershipCommunicationCollaborationProblem SolvingStakeholder Management

Preferred Qualifications

Technical (Nice-to-have)

TypeScript

Key Responsibilities

•Own and deliver the conversational AI product vision and roadmap aligned to customer and business outcomes
•Lead end-to-end product lifecycle management from concept through to optimisation, ensuring scalable and high-performing solutions
•Partner with Technology, Architecture and Delivery teams to prioritise, design and deliver enterprise-scale features
•Leverage deep knowledge of conversational AI and self-service platforms to shape intuitive, customer-centric experiences
•Drive continuous improvement through data-led insights, performance metrics and measurable outcomes
•Influence and align cross-functional stakeholders to deliver cohesive and impactful product outcomes
•Ensure platforms meet compliance, risk, audit, cyber and change management requirements
•Manage vendor relationships and assess emerging technologies to enhance product capability and innovation
•Support business case development and optimise return on product investment
•Embed scrum methodologies, Agile and Lean ways of working while providing leadership and guidance to specialists and delivery partners

Product OwnerConversational AIChatbotAirlinesAviationCustomer ServiceFull-timeHybridMelbourneAgile

Key Responsibilities

•Own and deliver the conversational AI product vision and roadmap aligned to customer and business outcomes

•Lead end-to-end product lifecycle management from concept through to optimisation, ensuring scalable and high-performing solutions

•Partner with Technology, Architecture and Delivery teams to prioritise, design and deliver enterprise-scale features

•Leverage deep knowledge of conversational AI and self-service platforms to shape intuitive, customer-centric experiences

•Drive continuous improvement through data-led insights, performance metrics and measurable outcomes

•Influence and align cross-functional stakeholders to deliver cohesive and impactful product outcomes

•Ensure platforms meet compliance, risk, audit, cyber and change management requirements

•Manage vendor relationships and assess emerging technologies to enhance product capability and innovation

•Support business case development and optimise return on product investment

•Embed scrum methodologies, Agile and Lean ways of working while providing leadership and guidance to specialists and delivery partners