Customer Service Team Leader
JDE Peet's
North Sydney
3 weeks ago
North Sydney
3 weeks ago
Customer Service Team Leader
Customer Service Team Leader role at JDE Peet's in North Sydney, Australia. You will lead a team, ensure smooth customer order execution, and drive process improvements. Requires team management experience, data analytics skills, and valid Australian work rights.
On-site
Full-time
Lead
Excel
PowerBI
Salary
Not specified
Core Qualifications
Technical (Must-have)
ExcelPowerBISAPCRM
Soft Skills
stakeholder managementrelationship-buildingcoachingdata analyticscommunication
Key Responsibilities
- Ensure integration of key business processes to deliver value-added products, services, and information to customers and stakeholders.
- Measure and review the efficiency and effectiveness of customer service processes and procedures, identifying and implementing improvement opportunities.
- Liaise with customers and suppliers to optimize customer satisfaction and maximize efficiency.
- Evaluate external customer satisfaction and define and implement improvement activities based on these results.
- Oversee daily operations in customer service and clear communication and collaboration with internal stakeholders: Sales, Logistics, Supply Chain.
- Coach and develop a high-performing team.
Customer ServiceTeam LeaderConsumer GoodsCoffeeFull-timeOn-siteAustralia