Customer Service Specialist

JDE Peet's

North Sydney

2 weeks ago

North Sydney

2 weeks ago

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Customer Service Specialist

Customer Service Specialist role at JDE Peet's in North Sydney, focusing on retail customer orders and service in the FMCG sector. Requires experience with major supermarket chains, strong attention to detail, and SAP proficiency.

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On-site

Full-time

Mid Level

SAP

Salary

Not specified

Work Location

North Sydney, New South Wales, Australia, AU

Work Model

On-site

Employment Type

Full-time

Experience Level

Prior experience in FMCG working with major supermarket chains

Core Qualifications

Technical (Must-have)

SAP

Soft Skills

attention to detailcommunicationteamworkproactiveself-startercontinuous improvement

Key Responsibilities

•Process retail customer orders accurately and on time
•Make sure orders are picked, shipped, and delivered within agreed timeframes
•Keep order details up to date in the system, including applying rejection reason codes where needed
•Handle customer queries around short shipments, late deliveries, missing or incorrect orders in a professional and timely way
•Escalate more serious or complex issues to the Customer Service Manager when required
•Log, track, and resolve all issues through the Incident Log
•Manage customer and master data set‑ups and changes with our 3PL warehouse and transport partners
•Build strong working relationships with key stakeholders and keep across stock availability
•Flag and escalate any supply or inventory issues early
•Work closely with the Planning team to make sure supply allocations are followed
•Monitor and manage order‑related KPIs with 3PL warehouse and transport partners

Customer ServiceFMCGRetailOrder ManagementSAPFood and Beverage ServicesNorth SydneyFull-timeOn-siteSupermarket Chains

Key Responsibilities

•Process retail customer orders accurately and on time

•Make sure orders are picked, shipped, and delivered within agreed timeframes

•Keep order details up to date in the system, including applying rejection reason codes where needed

•Handle customer queries around short shipments, late deliveries, missing or incorrect orders in a professional and timely way

•Escalate more serious or complex issues to the Customer Service Manager when required

•Log, track, and resolve all issues through the Incident Log

•Manage customer and master data set‑ups and changes with our 3PL warehouse and transport partners

•Build strong working relationships with key stakeholders and keep across stock availability

•Flag and escalate any supply or inventory issues early

•Work closely with the Planning team to make sure supply allocations are followed

•Monitor and manage order‑related KPIs with 3PL warehouse and transport partners