Client Success Manager (SME)
Intellect
Sydney
1 week ago
Client Success Manager (SME)
Client Success Manager responsible for delivering mental health benefits platform to small and mid-sized clients in Sydney. Builds client relationships, drives adoption, and supports enterprise CSMs. Requires 1-3 years of customer-facing experience.
Remote
Full-time
Entry Level
Salary
Not specified
Core Qualifications
Soft Skills
communicationinterpersonalorganisationaltime managementproactivedetail-orientedrelationship buildingproblem solving
Key Responsibilities
- Manage SMB & Mid-Market Accounts as primary point of contact
- Coordinate onboarding, delivery, and ongoing support for mental health programs
- Conduct regular check-ins and provide timely updates to clients
- Identify opportunities to improve utilisation and adoption of platform
- Coordinate with internal teams to resolve client issues
- Support Enterprise CSMs with operational tasks (PollEV setup, inputting client details, preparing documents, supporting webinars)
- Monitor account health and engagement metrics
- Contribute to insights and reporting demonstrating ROI to clients
Client SuccessAccount ManagementSMBMental HealthHealth TechRemoteSydneyFull-timeEntry Level