Operations & Commercial Support – Global Loyalty

ING Nederland

Amsterdam

2 weeks ago

Amsterdam

2 weeks ago

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Operations & Commercial Support – Global Loyalty

Operations & Commercial Support role for ING's Global Loyalty propositions, ensuring smooth operational, financial, and commercial functioning. Responsibilities include operational coordination, financial administration, commercial support, reporting, and stakeholder management. Requires several years of experience in operations or commercial support, strong analytical skills, and fluency in Dutch and English.

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On-site

Full-time

Mid Level

Financial Administration

Invoicing Processes

Salary

Not specified

Work Location

Amsterdam, North Holland, Netherlands, NL

Work Model

On-site

Employment Type

Full-time

Experience Level

Several years of experience in operations, commercial support, category management or supply chain–related roles

Core Qualifications

Technical (Must-have)

financial administrationinvoicing processescategory managementsupply chainanalytical skillsreportingforecasting

Soft Skills

structureddetail-orientedanalyticalhands-onproactiveownership-drivencoordinationcommunicationbalance operational execution with commercial priorities

Tools (Must-have)

eProfit

Key Responsibilities

•Act as first point of contact for operational escalations coming from Customer Service
•Coordinate and align daily operations with warehouse & fulfilment
•Own and optimise administrative and operational processes, including returns and exception handling
•Manage user access and authorisations in operational systems and admin portals
•Ensure First Time Right (FTR) handling of customer issues and operational corrections
•Own end-to-end invoice validation and processing for suppliers and logistics partners
•Check monthly invoices for correctness and maintain financial overviews
•Prepare and manage PO budgets on an annual basis
•Monitor invoice and PO status in finance systems (e.g. eProfit) and follow up on outstanding items
•Prepare and issue credit notes where required
•Act as operational liaison with Finance and Business Support
•Support category management for selected (non-key) partners
•Coordinate onboarding of new suppliers
•Prepare supplier and performance updates (sales, conversion, stock, margin)
•Analyse assortment performance, including sales, conversion, inventory and margin
•Review and approve price changes in line with agreed governance
•Prepare and maintain monthly operational and performance reports
•Provide insights on stock levels, logistics flows and financial performance
•Support forecasting activities (short-term and annual)
•Translate operational data into clear insights for stakeholders
•Align with Marketing on campaign planning and communication
•Support execution of campaigns from an operational readiness perspective
•Ensure product availability, pricing and fulfilment are aligned with campaigns
•Support the annual organisation of the ING Loyalty Relatiedag
•Coordinate internal and external stakeholders involved in Loyalty events
•Contribute ideas and execution support for customer-facing initiatives

OperationsCommercial SupportLoyaltyBankingSalesManagementFinancial AdministrationAnalyticsDutchEnglish

Core Qualifications

Technical (Must-have)

financial administrationinvoicing processescategory managementsupply chainanalytical skillsreportingforecasting

Soft Skills

structureddetail-orientedanalyticalhands-onproactiveownership-drivencoordinationcommunicationbalance operational execution with commercial priorities

Tools (Must-have)

eProfit

Key Responsibilities

•Act as first point of contact for operational escalations coming from Customer Service

•Coordinate and align daily operations with warehouse & fulfilment

•Own and optimise administrative and operational processes, including returns and exception handling

•Manage user access and authorisations in operational systems and admin portals

•Ensure First Time Right (FTR) handling of customer issues and operational corrections

•Own end-to-end invoice validation and processing for suppliers and logistics partners

•Check monthly invoices for correctness and maintain financial overviews

•Prepare and manage PO budgets on an annual basis

•Monitor invoice and PO status in finance systems (e.g. eProfit) and follow up on outstanding items

•Prepare and issue credit notes where required

•Act as operational liaison with Finance and Business Support

•Support category management for selected (non-key) partners

•Coordinate onboarding of new suppliers

•Prepare supplier and performance updates (sales, conversion, stock, margin)

•Analyse assortment performance, including sales, conversion, inventory and margin

•Review and approve price changes in line with agreed governance

•Prepare and maintain monthly operational and performance reports

•Provide insights on stock levels, logistics flows and financial performance

•Support forecasting activities (short-term and annual)

•Translate operational data into clear insights for stakeholders

•Align with Marketing on campaign planning and communication

•Support execution of campaigns from an operational readiness perspective

•Ensure product availability, pricing and fulfilment are aligned with campaigns

•Support the annual organisation of the ING Loyalty Relatiedag

•Coordinate internal and external stakeholders involved in Loyalty events

•Contribute ideas and execution support for customer-facing initiatives