Customer Systems Lead
Heidi
Sydney
2 weeks ago
Customer Systems Lead
Heidi is hiring a Customer Systems Lead in Sydney, Australia. The role involves owning the customer systems ecosystem, improving connected customer experiences, and building integrations and automations across Customer Success, Support, Implementations, and Product. The ideal candidate has experience in customer systems or operations in SaaS or healthcare.
Hybrid
Full-time
Entry Level
Salesforce
HubSpot
Salary
Not specified
Core Qualifications
Technical (Must-have)
SalesforceHubSpotZendeskIntercomJiraGainsight
Soft Skills
systems thinkinganalytical skillsproblem solvingcross-functional collaborationbias for actioncontinuous improvement
Tools (Must-have)
SalesforceHubSpotZendeskIntercomJiraGainsight
Key Responsibilities
- Own the customer systems ecosystem
- Improve connected customer experiences across CRM, support tooling, onboarding workflows, reporting, customer data
- Build integrations and automations with Product, Engineering, and Operations teams
- Improve visibility and operational intelligence through better reporting, dashboards, and customer health signals
- Streamline team workflows to reduce administrative burden and improve operational efficiency
Customer Systems LeadSaaShealthtechCRMoperationsSydneyhybrid