Customer Systems Lead
Heidi
Melbourne
1 week ago
Customer Systems Lead
Heidi is seeking a Customer Systems Lead to own the customer systems ecosystem, improve integrations and automations, and streamline workflows for Customer Success, Support, Implementations, and Product teams. The role is based in Melbourne and requires experience in customer systems or revenue operations in SaaS or healthcare.
Hybrid
Full-time
Entry Level
Salesforce
HubSpot
Salary
Not specified
Core Qualifications
Technical (Must-have)
SalesforceHubSpotZendeskIntercomJiraGainsightCRMautomationintegrationsworkflows
Soft Skills
systems-thinking mindsetanalytical skillsproblem-solving skillscross-functional collaborationbias for actioncontinuous improvement
Tools (Must-have)
SalesforceHubSpotZendeskIntercomJiraGainsight
Key Responsibilities
- Own the customer systems ecosystem
- Improve connected customer experiences across systems and teams
- Build integrations and automations with Product, Engineering, and Operations
- Improve visibility and operational intelligence through reporting and dashboards
- Streamline team workflows to reduce administrative burden
- Be a builder: solve messy operational problems and continuously improve systems
Customer Systems LeadHealthcareSaaSCRMAutomationIntegrationsOperationsMelbourneHybridCustomer Success