AR Operations Manager

Heidi

Sydney

3 days ago

Sydney

3 days ago

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AR Operations Manager

Heidi, an AI Care Partner for clinicians, seeks an AR Operations Manager to own the full Order-to-Cash cycle. This senior role requires 7+ years of AR experience, including 3+ years managing teams, and a builder mentality. The position is remote, full-time, based in Sydney, Australia.

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Remote

Full-time

Senior

Stripe

HubSpot

Salary

Not specified

Work Location

Sydney, New South Wales, Australia, AU

Work Model

Remote

Experience Required

7 years

Employment Type

Full-time

Experience Level

7+ years progressive AR or Revenue Operations experience, including 3+ years managing and developing a team

Core Qualifications

Technical (Must-have)

StripeHubSpotSalesforceERP

Soft Skills

CommunicationProblem SolvingLeadershipAccountabilityOperational Rigor

Tools (Must-have)

CRMBilling PlatformsERP

Preferred Qualifications

Tools (Nice-to-have)

AI or automation tooling

Key Responsibilities

•Own the end-to-end O2C cycle across all Heidi entities: invoicing, collections, cash application, reconciliations and dispute resolution.
•Serve as the final escalation point for complex billing and collection issues.
•Ensure data integrity across CRM, billing and ERP systems. Strengthen the controls and processes that keep revenue data accurate as we scale.
•Manage, develop and scale a team of AR analysts based in the Philippines. Set standards, create accountability and build capability.
•Build and maintain the AR playbook: policies, SOPs, internal controls and escalation frameworks, all documented and regularly reviewed.
•Own DSO as a metric. Monitor AR aging, collection effectiveness and cash conversion, and deliver reporting that explains why, not just what.
•Partner with RevOps, Sales, Customer Success and Product to improve billing accuracy, upstream data quality and the customer billing experience.
•Identify automation and AI opportunities across the O2C cycle. Actively explore how technology can improve speed, accuracy and scale.
•Support month-end and year-end close activities with timely AR reconciliations and reporting.

AR OperationsOrder-to-CashAccounts ReceivableRevenue OperationsBillingSaaSHealthtechRemoteSydneyManager

Key Responsibilities

•Own the end-to-end O2C cycle across all Heidi entities: invoicing, collections, cash application, reconciliations and dispute resolution.

•Serve as the final escalation point for complex billing and collection issues.

•Ensure data integrity across CRM, billing and ERP systems. Strengthen the controls and processes that keep revenue data accurate as we scale.

•Manage, develop and scale a team of AR analysts based in the Philippines. Set standards, create accountability and build capability.

•Build and maintain the AR playbook: policies, SOPs, internal controls and escalation frameworks, all documented and regularly reviewed.

•Own DSO as a metric. Monitor AR aging, collection effectiveness and cash conversion, and deliver reporting that explains why, not just what.

•Partner with RevOps, Sales, Customer Success and Product to improve billing accuracy, upstream data quality and the customer billing experience.

•Identify automation and AI opportunities across the O2C cycle. Actively explore how technology can improve speed, accuracy and scale.

•Support month-end and year-end close activities with timely AR reconciliations and reporting.