Customer Care Representative - ARH Essendon
Greencross Vets
Essendon Fields
2 days ago
Essendon Fields
2 days ago
Customer Care Representative - ARH Essendon
Customer Care Representative needed at Animal Referral Hospital Essendon Fields, a 24-hour veterinary hospital in Melbourne. The role involves greeting clients, handling calls, managing appointments, and processing payments. Requires 2+ years experience in a fast-paced reception or healthcare environment.
On-site
Part-time
Entry Level
RxWorks
Microsoft 360
Salary
Not specified
Core Qualifications
Technical (Must-have)
RxWorksMicrosoft 360EFTPOSdirect debitVetPayZipPayinsurance claimsGapOnly claims
Soft Skills
communicationempathycompassionmultitaskingattention to detailteamworkprofessionalismtime management
Tools (Must-have)
Microsoft 360
Preferred Qualifications
Technical (Nice-to-have)
RxWorks
Key Responsibilities
- Greeting and assisting clients in a professional, timely and warm manner
- Handling high volumes of inbound calls efficiently
- Managing the hospital's general email inbox
- Corresponding with clients, referring veterinarians, 3rd party suppliers and other team members
- Discussing difficult topics with clients such as aftercare options, euthanasia consent forms, and financial matters
- Scheduling and managing appointments for each department
- Managing invoicing, payments (EFTPOS/credit card, direct debit), and processing 3rd party financing (VetPay, ZipPay, etc.)
- Processing insurance claims, including GapOnly claims, through the practice management software
- Entering and maintaining accurate and complete records and data related to patients and clients
- Maintaining a consistently high level of organisation and cleanliness in the reception area
Customer CareVeterinaryAnimal Referral HospitalEssendon FieldsReceptionPart-timeOn-siteClient ServiceAdministration