Technical Support Specialist - Portuguese
FareHarbor
Amsterdam
3 days ago
Technical Support Specialist - Portuguese
FareHarbor is seeking a Technical Support Specialist for their Amsterdam office. The role involves providing exceptional technical support to clients via email and phone, becoming an expert on the FareHarbor platform, and contributing to team documentation. Requires bilingual Portuguese and English, and authorization to work in the Netherlands.
Hybrid
Full-time
Entry Level
Salary
Not specified
Core Qualifications
Soft Skills
problem solvingattention to detailcuriositypatiencecommunicationteamworkadaptability
Preferred Qualifications
Technical (Nice-to-have)
Zendesk
Key Responsibilities
- Become an expert FareHarbor user and stay on top of all new feature releases.
- Handle inbound/outbound support issues via emails and phone calls.
- Provide exceptional support by listening, understanding the issue, and problem-solving complex issues with customers.
- Communicate across teams to ensure client needs are met.
- Provide valuable feedback to the development team.
- Contribute to the FareHarbor help documentation.
- Help develop, improve, and implement standard operating procedures.
Technical SupportPortugueseCustomer SupportTravelAmsterdamHybridFull-timeZendeskBilingual