Team Lead, Account Management

FareHarbor

Sydney

1 week ago

Sydney

1 week ago

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Team Lead, Account Management

FareHarbor is seeking a Team Lead, Account Management for the APAC region to drive commercial performance and elevate leadership standards. The role focuses on Net Revenue Retention, expansion revenue, and team development. Requires hybrid work in Sydney.

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Hybrid

Full-time

Senior

Salary

Not specified

Work Location

Sydney, New South Wales, Australia, AU

Work Model

Hybrid friendly

Employment Type

Full-time

Experience Level

Not Applicable

Core Qualifications

Soft Skills

leadershipcommercial acumenproblem solvingmentoringcommunicationaccountabilityexecutive presenceintegrity

Key Responsibilities

•Drive regional Net Revenue Retention (NRR) and revenue growth targets across the APAC portfolio
•Partner with and mentor Account Managers to identify whitespace opportunities and accelerate upsell pipeline conversion
•Lead monthly portfolio performance reviews to proactively identify churn risk and revenue growth opportunities
•Ensure upsell growth in alignment with targets, Quads expectations, AM Playbook standards, and pipeline hygiene across the team
•Improve commercial outcomes through structured deal reviews and growth actions coaching
•Proactively identify revenue risk trends and recommend corrective commercial action to AM leadership
•Stay on top of team KPIs including Quads, AM Playbook adherence, upsell volumes, and portfolio health metrics to ensure the team remains on track and exceeds expectations
•Manage a reduced, high-impact portfolio to maintain hands-on commercial expertise
•Model best-in-class account planning, executive engagement, and revenue expansion strategy
•Demonstrate strong commercial discipline across retention strategy, upsell motion, and long-term account growth
•Establish clear standards for account planning quality and revenue opportunity identification
•Act as the first escalation point for high-value and complex accounts
•Collaborate with internal stakeholders to resolve complex issues and explore strategic options
•Conduct structured ENT client reviews focused on growth identification, stakeholder mapping, technical problem solving, and expansion planning
•Mentor and coach Account Managers

Team LeadAccount ManagementAPACFareHarbortravelhybridSydneyfull-timeNRRrevenue growth

Key Responsibilities

•Drive regional Net Revenue Retention (NRR) and revenue growth targets across the APAC portfolio

•Partner with and mentor Account Managers to identify whitespace opportunities and accelerate upsell pipeline conversion

•Lead monthly portfolio performance reviews to proactively identify churn risk and revenue growth opportunities

•Ensure upsell growth in alignment with targets, Quads expectations, AM Playbook standards, and pipeline hygiene across the team

•Improve commercial outcomes through structured deal reviews and growth actions coaching

•Proactively identify revenue risk trends and recommend corrective commercial action to AM leadership

•Stay on top of team KPIs including Quads, AM Playbook adherence, upsell volumes, and portfolio health metrics to ensure the team remains on track and exceeds expectations

•Manage a reduced, high-impact portfolio to maintain hands-on commercial expertise

•Model best-in-class account planning, executive engagement, and revenue expansion strategy

•Demonstrate strong commercial discipline across retention strategy, upsell motion, and long-term account growth

•Establish clear standards for account planning quality and revenue opportunity identification

•Act as the first escalation point for high-value and complex accounts

•Collaborate with internal stakeholders to resolve complex issues and explore strategic options

•Conduct structured ENT client reviews focused on growth identification, stakeholder mapping, technical problem solving, and expansion planning

•Mentor and coach Account Managers