Customer Success Manager- Marketing Services- Hybrid

Experian Asia Pacific

North Sydney

2 days ago

North Sydney

2 days ago

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Customer Success Manager- Marketing Services- Hybrid

Experian is seeking a Customer Success Manager for their Marketing Services team in North Sydney, Australia. The role involves building client relationships, driving product adoption, and ensuring customer satisfaction in a hybrid work environment. Candidates need 2+ years of experience, CRM proficiency, and a background in marketing technology or data.

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Hybrid

Full-time

Mid Level

CRM

Salesforce

Salary

Not specified

Work Location

North Sydney, New South Wales, Australia, AU

Work Model

Hybrid

Experience Required

2 years

Employment Type

Full-time

Experience Level

2+ years of experience and University qualified

Core Qualifications

Technical (Must-have)

CRMSalesforceMicrosoft OfficePowerPointExcelMarketing TechnologyDigital media buyingSegmentationdata

Soft Skills

authenticityconfidencecommunicationrelationship managementproject managementstrategic thinking

Tools (Must-have)

SalesforcePowerPointExcel

Key Responsibilities

•Maintain a high level of customer satisfaction and retention.
•Lead and support Customer Success Events & Round Tables in collaboration with Sales, Product and Consulting teams
•Become a Trusted Advisor for our clients and the Voice of our Customer across the different teams within Experian.
•Increase and track adoption of Experian Marketing Services solution including the expansion of use cases through expanded networking within your accounts.
•Design, set up and run an operating rhythm with Marketing Services clients to increase usage and adoption.
•Develop a trusted advisor relationship with partners and exec sponsors
•Running client workshops & webinars where required

Customer SuccessMarketing ServicesFinancial ServicesHybridFull-timeSalesforceMarketing TechnologyANZData

Key Responsibilities

•Maintain a high level of customer satisfaction and retention.

•Lead and support Customer Success Events & Round Tables in collaboration with Sales, Product and Consulting teams

•Become a Trusted Advisor for our clients and the Voice of our Customer across the different teams within Experian.

•Increase and track adoption of Experian Marketing Services solution including the expansion of use cases through expanded networking within your accounts.

•Design, set up and run an operating rhythm with Marketing Services clients to increase usage and adoption.

•Develop a trusted advisor relationship with partners and exec sponsors

•Running client workshops & webinars where required