Patient Liaison Officer
Epworth
Melbourne
1 week ago
Patient Liaison Officer
Epworth HealthCare is seeking a part-time Patient Liaison Officer to manage patient and carer concerns and feedback, coordinating investigations and improving service delivery. The role requires a degree in a health-related field, complaint handling experience, and strong communication skills.
On-site
Part-time
Mid Level
Outlook
Word
Salary
Not specified
Core Qualifications
Technical (Must-have)
OutlookWordExcel
Soft Skills
negotiationdispute resolutioncustomer serviceempathyemotional intelligencewritingteamwork
Key Responsibilities
- Receiving and addressing patients' and carers' concerns and feedback
- Coordinating investigation and review with clinical and management personnel
- Communicating and improving patient service delivery across the Division
- Supporting staff and doctors in managing patient concerns
- Key point of contact for Health Complaints Commission, Department of Health, etc.
- Ensuring appropriate coordination and escalation of patient complaints
- Overseeing timely, consistent, and empathetic complaint handling
- Contributing to prevention strategies
Patient Liaison OfficerHealthcareCustomer ServicePart-timeOn-siteMelbourneComplaint HandlingHealth