Transcript Coordinator

Epiq

Brisbane

2 days ago

Brisbane

2 days ago

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Transcript Coordinator

Epiq seeks a Transcript Coordinator to manage transcription workflow for legal proceedings. The role involves allocating transcribers, finalizing transcripts, and ensuring quality delivery. Requires strong communication and attention to detail.

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Hybrid

Full-time

Entry Level

Salary

Not specified

Work Location

Brisbane, Queensland, Australia, AU

Work Model

Hybrid

Employment Type

Full-time

Experience Level

Not Applicable

Core Qualifications

Soft Skills

Collaborative team memberStrong communicatorAttention to detailCustomer focusedStrong English skills

Key Responsibilities

•Liaise with Transcription Manager/Operations Manager and other TCs for jurisdiction assignment
•Assist with transcriber allocations and reallocations for same day and delayed transcription work
•Merge, produce, finalize and deliver transcripts in accordance with client and business quality KPIs
•Ad-hoc set up transcript orders for transcription and production
•Create necessary directories prior to commencement of transcript assignments
•Maintain delivery information for transcript orders
•Maintain overview of various email accounts/distribution groups
•Provide transcribers with relevant job information
•Deliver transcripts to clients via a variety of methods
•Audio check indistinct and inaudible notations in transcripts
•Audio check transcripts created from poor audio or audio with poor speakers
•Ad-hoc transcription as required
•Provide transcript billing information to the Operations Manager/Administration Team
•Participate in projects on an ad-hoc basis
•Conduct quality assessments for transcribers as directed
•Participate in transcriber training as necessary
•Assist Transcription Manager with any duties necessary
•Act as 2IC to Transcription Manager, providing cover in absence
•Maintain close communication with Monitoring team
•Maintain daily contact with Transcribers via email and instant messaging
•Ensure communications are clear, concise, and in line with business requirements
•Foster and promote a safe and healthy work environment
•Ability to work outside standard business hours if required

Transcript CoordinatorTranscriptionLegalHybridBrisbaneLaw PracticeFull-timeEpiq

Key Responsibilities

•Liaise with Transcription Manager/Operations Manager and other TCs for jurisdiction assignment

•Assist with transcriber allocations and reallocations for same day and delayed transcription work

•Merge, produce, finalize and deliver transcripts in accordance with client and business quality KPIs

•Ad-hoc set up transcript orders for transcription and production

•Create necessary directories prior to commencement of transcript assignments

•Maintain delivery information for transcript orders

•Maintain overview of various email accounts/distribution groups

•Provide transcribers with relevant job information

•Deliver transcripts to clients via a variety of methods

•Audio check indistinct and inaudible notations in transcripts

•Audio check transcripts created from poor audio or audio with poor speakers

•Ad-hoc transcription as required

•Provide transcript billing information to the Operations Manager/Administration Team

•Participate in projects on an ad-hoc basis

•Conduct quality assessments for transcribers as directed

•Participate in transcriber training as necessary

•Assist Transcription Manager with any duties necessary

•Act as 2IC to Transcription Manager, providing cover in absence

•Maintain close communication with Monitoring team

•Maintain daily contact with Transcribers via email and instant messaging

•Ensure communications are clear, concise, and in line with business requirements

•Foster and promote a safe and healthy work environment

•Ability to work outside standard business hours if required