Manager - Claims Operations
EML Group
Sydney
1 week ago
Manager - Claims Operations
EML is seeking an Operations Manager (CTP) for its Sydney office to lead and coordinate multiple Case Management teams across New South Wales and South Australia. The role involves driving performance, customer outcomes, and operational excellence within a hybrid work model. Requires proven experience in claims operations within CTP or personal injury claims environments.
Hybrid
Full-time
Director
Salary
Not specified
Core Qualifications
Soft Skills
leadershipcoachingstakeholder managementcommercial mindsetresiliencecommunication
Key Responsibilities
- Lead and oversee multiple CTP Claims teams, ensuring delivery against performance, quality and customer targets
- Coach and develop Group Managers and Team Leaders to uplift capability, engagement and overall team performance
- Drive operational strategy, continuous improvement, and scalable ways of working across the portfolio
- Act as an escalation point for complex claims and customer matters, including complaints management
- Manage resources, budgets and workforce planning to support business growth and service delivery
insuranceworkers compensationclaims operationsmanagementSydneyhybridCTPleadership