Lead Business Analyst - Digital Customer Experience

DPG Media Nederland

Amsterdam

1 week ago

Amsterdam

1 week ago

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Lead Business Analyst - Digital Customer Experience

DPG Media seeks a Lead Business Analyst for its Digital Customer Experience team in Amsterdam. This role designs the self-service portal and omnichannel subscription workflows, bridging business needs and technical solutions. Requires 3+ years as a Lead Analyst with consumer portal and middleware expertise.

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Hybrid

Full-time

Lead

Agile

Requirements Elicitation

Salary

Not specified

Work Location

Amsterdam, North Holland, Netherlands, NL

Work Model

Hybrid

Experience Required

3 years

Employment Type

Full-time

Experience Level

Lead Business Analyst

Core Qualifications

Technical (Must-have)

Agilerequirements elicitationanalysisdocumentationmiddleware architecturesomnichannel systemsconsumer portals

Soft Skills

communicationanalytical mindsetcollaboration

Key Responsibilities

•Conduct in-depth analysis of business requirements related to the self-service portal and integration services.
•Collaborate with stakeholders to define functional specifications and gather user stories for all subscription lifecycle actions exposed over omni sales and service channels.
•Translate business needs into clear and comprehensive functional requirements and user stories.
•Design end-to-end workflows for self-service interactions and integration services logic.
•Create detailed system documentation including use cases, process flows, and data models for omnichannel integrations.
•Ensure alignment of functional designs with overall business objectives and technical constraints.
•Work closely with the development teams to implement functional requirements.
•Provide guidance and support during the development lifecycle, ensuring adherence to specifications and best practices.
•Conduct thorough testing and validation of implemented solutions to ensure accuracy and reliability across all channels.
•Monitor key performance metrics related to the self-service portal and integration services performance.
•Identify opportunities for process optimization and system enhancements within the customer interaction layer.
•Drive initiatives to improve user experience, retention, and revenue generation within the subscription ecosystem.
•Collaborate with product owners, developers, QA engineers, and other stakeholders to drive project success.
•Facilitate communication and alignment between business stakeholders and technical teams.
•Act as a subject matter expert on self-service functionality and subscription logic, providing guidance and insights to support decision-making.

Lead Business AnalystDigital Customer ExperienceDPG MediaAmsterdamHybridFull-timeAgileconsumer portalomnichannelsubscription

Key Responsibilities

•Conduct in-depth analysis of business requirements related to the self-service portal and integration services.

•Collaborate with stakeholders to define functional specifications and gather user stories for all subscription lifecycle actions exposed over omni sales and service channels.

•Translate business needs into clear and comprehensive functional requirements and user stories.

•Design end-to-end workflows for self-service interactions and integration services logic.

•Create detailed system documentation including use cases, process flows, and data models for omnichannel integrations.

•Ensure alignment of functional designs with overall business objectives and technical constraints.

•Work closely with the development teams to implement functional requirements.

•Provide guidance and support during the development lifecycle, ensuring adherence to specifications and best practices.

•Conduct thorough testing and validation of implemented solutions to ensure accuracy and reliability across all channels.

•Monitor key performance metrics related to the self-service portal and integration services performance.

•Identify opportunities for process optimization and system enhancements within the customer interaction layer.

•Drive initiatives to improve user experience, retention, and revenue generation within the subscription ecosystem.

•Collaborate with product owners, developers, QA engineers, and other stakeholders to drive project success.

•Facilitate communication and alignment between business stakeholders and technical teams.

•Act as a subject matter expert on self-service functionality and subscription logic, providing guidance and insights to support decision-making.