Administration Support
Dematic
Belrose
2 days ago
Administration Support
Dematic seeks a Casual Contact Centre Administrator for a 6-month part-time role (Wednesday/Thursday/Friday) at its Belrose, Sydney office. The role involves handling calls/emails, processing incident requests, and providing administrative support. Requires strong communication, multitasking skills, and proficiency in Microsoft Word, Excel, and ERP systems.
On-site
Contract
Entry Level
Microsoft Word
Microsoft Excel
Salary
Not specified
Core Qualifications
Technical (Must-have)
Microsoft WordMicrosoft ExcelERP systems
Soft Skills
communicationcustomer servicemultitaskingattention to detailorganizational skillsproblem-solvingteamworkinitiative
Preferred Qualifications
Technical (Nice-to-have)
multiple ERP systems
Key Responsibilities
- Answer Contact Centre calls and emails
- Create, process, and update incident requests
- Provide general administration and reporting support
- Process Repair Centre repair forms
- Assist with weekly/monthly incident reports when required
- Escalate Priority 1 service issues promptly
- Update incident details in customer portals
- Use multiple ERP systems efficiently
- Liaise with technicians and customers on incident updates and management
AdministrationContact CentreCustomer ServicePart-timeCasualBelroseLogisticsSupply Chain