Senior Manager, Global Premier Support
Databricks
Sydney
2 days ago
Senior Manager, Global Premier Support
Databricks seeks a Senior Manager for the Global Premier Support team in Sydney. This role leads a team of Designated Support Engineers delivering white-glove support to enterprise customers, involving hiring, mentoring, process improvements, and cross-functional collaboration. Requires 5+ years of technical support leadership and technical experience in Python, Java, Scala, SQL, Linux, or cloud platforms.
On-site
Full-time
Director
Python
Java
Salary
Not specified
Core Qualifications
Technical (Must-have)
PythonJavaScalaSQLLinuxUnixAWSAzureGCP
Soft Skills
leadershipmentoringcross-functional collaborationstrategic customer managementinfluencing senior executives
Key Responsibilities
- Hire, onboard, and develop a top-tier team of designated support engineers (DSE)
- Identify and operationalize process improvements to meet or exceed team performance KPIs
- Partner closely with field, engineering, support, and other cross functional stakeholders
- Contribute to program enhancements and offerings tailored to evolving customer needs
- Coordinate execution and collaborate across customers, accounts teams and regional GTM leadership teams
- Conduct internal and external Support Experience QBRs
Senior ManagerGlobal Premier SupportDatabricksSydneyOn-siteTechnical SupportLeadershipPythonJavaCloud