QARA Global Strategic Account Manager
Cytiva
Medemblik
6 days ago
QARA Global Strategic Account Manager
Cytiva seeks a QARA Global Strategic Account Manager to drive quality initiatives for strategic customers in the life sciences sector. The role involves coordinating quality strategies, customer communication, and process improvements based in Medemblik, Netherlands.
On-site
Full-time
Mid Level
Quality Management Systems (QMS)
Complaint-handling Platforms
Salary
Not specified
Core Qualifications
Technical (Must-have)
Quality Management Systems (QMS)complaint-handling platformsmetrics dashboardsdata/reporting tools
Soft Skills
customer-facing communicationcollaborationproactive communicationproblem solvingtime managementcontinuous improvement
Preferred Qualifications
Technical (Nice-to-have)
SalesforceVeevaelectronic Quality Management Systems (eQMS)
Key Responsibilities
- Maintain frequent touchpoints with customer leaders to drive continuous Quality improvements and escalate critical issues.
- Collaborate with Global Strategic Account Director to align Quality strategies with Commercial goals.
- Partner with stakeholders in complaint handling to ensure alignment between customer expectations and Cytiva’s responses.
- Prepare and deliver Quality insights for customer business reviews using complaint trends.
- Review Quality business metrics and dashboards to ensure accuracy and compliance with corporate goals.
Quality AssuranceRegulatory AffairsStrategic Account ManagementLife SciencesBiotechnologyOn-siteFull-timeNetherlandsCytivaDanaher