Help Desk Team Leader
Cushman & Wakefield
Sydney
1 week ago
Help Desk Team Leader
We are seeking an experienced and proactive Help Desk Team Leader to oversee day-to-day operations of a busy Help Desk function supporting a dynamic, public-facing environment. The role involves leading a small team, coordinating service requests and incidents, and driving continuous improvement. Strong leadership, communication, and stakeholder management skills are required.
Hybrid
Full-time
Mid Level
Salary
Not specified
Core Qualifications
Soft Skills
leadershipcommunicationstakeholder managementproblem-solvingcustomer-orientedcalm under pressureadaptability
Key Responsibilities
- Lead day-to-day Help Desk operations and coordinate service requests and incidents.
- Ensure issues are prioritised, escalated and resolved within agreed service levels.
- Support and manage Help Desk team members to maintain high service standards.
- Coordinate with operational teams, contractors and stakeholders across live environments.
- Maintain accurate records, reporting and operational documentation.
- Support continuous improvement and operational efficiency initiatives.
Help Desk Team LeaderReal EstateInformation TechnologyFull-timeHybridSydneyCushman & Wakefield