Head of Portfolio Operations
Cushman & Wakefield
Sydney
1 week ago
Head of Portfolio Operations
Cushman & Wakefield seeks an experienced Head of Portfolio Operations to lead operational services across a complex portfolio of live, publicly accessible precincts in Sydney. The role oversees facilities management, helpdesk, permit/berth/event operations, and HSE, with a focus on safety, performance, and continuous improvement.
On-site
Full-time
Director
Facilities Management
Risk Management
Salary
Not specified
Core Qualifications
Technical (Must-have)
facilities managementrisk managementcompliancecontractor managementoperational governance
Soft Skills
leadershipstakeholder managementcommunicationproblem-solvingteam management
Key Responsibilities
- Lead day-to-day portfolio operations across multiple service streams.
- Oversee facilities management, planned and reactive maintenance, contractor performance and statutory compliance.
- Manage onsite helpdesk performance, service requests, incident escalation and issue resolution.
- Oversee permit, berth and event operations, ensuring safe and compliant delivery.
- Maintain oversight of HSE requirements, incident management, investigations and corrective actions.
- Monitor KPIs, service levels, reporting and governance requirements.
- Act as an escalation point for operational risks, incidents and service delivery issues.
- Support mobilization, transition activities and continuous improvement initiatives.
Head of Portfolio OperationsReal EstateSydneyFacilities ManagementOperationsLeadershipOn-siteFull-time